Bad tech agents.

We have phoned on multiple occasions that their help agents do not consider the people they are talking to and speak using tech lingo instead of being more user-friendly. The last agent was so condescending and almost arrogant in his response. I know it's not the easiest of jobs, but imagine how much harder it is to understand what is being said if it's not something you have ever really worked with or not having grown up with it. The way they speak is almost as if they aren't in the mood to help anyway.