KR
Keipheleng R
1 reviews | Active since May 2025
01 Apr 2026, 05:08
Bad Support
I cannot communicate with this company. It is so frustrating. I am trying to cancel an order but I see their system gives me the run around
Helpful (0)
Replies (6)0
Replies (6)
Mweb's replyOfficial
01 Apr 2026, 10:09Hello Keipheleng. We completely get how exhausting and frustrating it must be to try to cancel an order and feel like the system is giving you the runaround. That’s not the experience we want for our customers. Please send us a private message with your account holder ID number so we can verify your details and assist you directly. We’ll take ownership of the process and make sure it’s handled quickly, clearly, and without any further hassle.
Kind regards,
The Mweb Team
Kind regards,
The Mweb Team
Best regards,
Mweb's reply01 Apr 2026, 10:09
Official
Hello Keipheleng. We completely get how exhausting and frustrating it must be to try to cancel an order and feel like the system is giving you the runaround. That’s not the experience we want for our customers. Please send us a private message with your account holder ID number so we can verify your details and assist you directly. We’ll take ownership of the process and make sure it’s handled quickly, clearly, and without any further hassle.
Kind regards,
The Mweb Team
Kind regards,
The Mweb Team
Best regards,
KR
Keipheleng R's updateReviewer Update
01 Apr 2026, 11:06***
Account number : 682 741 94
Account number : 682 741 94
KR
Keipheleng R's update01 Apr 2026, 11:06
Reviewer Update
***
Account number : 682 741 94
Account number : 682 741 94
Mweb's replyOfficial
01 Apr 2026, 13:07Hello Keipheleng,
Thank you for providing your account information. We’ve located your account and can confirm that the order has been cancelled. A credit request has also been submitted.
Our Finance Team has been notified to monitor the credit and process your refund as soon as the credit is app****. They will provide you with feedback directly, and we appreciate your patience while they assist.
If you require any further assistance, you’re welcome to reach out to us via a direct message on Hello Peter and we’ll take it from there.
Kind regards,
The Mweb Team
Thank you for providing your account information. We’ve located your account and can confirm that the order has been cancelled. A credit request has also been submitted.
Our Finance Team has been notified to monitor the credit and process your refund as soon as the credit is app****. They will provide you with feedback directly, and we appreciate your patience while they assist.
If you require any further assistance, you’re welcome to reach out to us via a direct message on Hello Peter and we’ll take it from there.
Kind regards,
The Mweb Team
Best regards,
Mweb's reply01 Apr 2026, 13:07
Official
Hello Keipheleng,
Thank you for providing your account information. We’ve located your account and can confirm that the order has been cancelled. A credit request has also been submitted.
Our Finance Team has been notified to monitor the credit and process your refund as soon as the credit is app****. They will provide you with feedback directly, and we appreciate your patience while they assist.
If you require any further assistance, you’re welcome to reach out to us via a direct message on Hello Peter and we’ll take it from there.
Kind regards,
The Mweb Team
Thank you for providing your account information. We’ve located your account and can confirm that the order has been cancelled. A credit request has also been submitted.
Our Finance Team has been notified to monitor the credit and process your refund as soon as the credit is app****. They will provide you with feedback directly, and we appreciate your patience while they assist.
If you require any further assistance, you’re welcome to reach out to us via a direct message on Hello Peter and we’ll take it from there.
Kind regards,
The Mweb Team
Best regards,
KR
Keipheleng R's updateReviewer Update
13 Apr 2026, 01:31Still no refund
KR
Keipheleng R's update13 Apr 2026, 01:31
Reviewer Update
Still no refund
Mweb's replyOfficial
13 Apr 2026, 15:25 Good afternoon, Keipheleng,
Thank you for reaching out. We understand how frustrating it must be to still be waiting for feedback and your refund to be processed, especially after already following up.
We will be sending an urgent follow-up request to the Finance Team to review the status of your refund and provide you with an update as soon as possible.
Kind regards,
The Mweb Team
Thank you for reaching out. We understand how frustrating it must be to still be waiting for feedback and your refund to be processed, especially after already following up.
We will be sending an urgent follow-up request to the Finance Team to review the status of your refund and provide you with an update as soon as possible.
Kind regards,
The Mweb Team
Best regards,
Mweb's reply13 Apr 2026, 15:25
Official
Good afternoon, Keipheleng,
Thank you for reaching out. We understand how frustrating it must be to still be waiting for feedback and your refund to be processed, especially after already following up.
We will be sending an urgent follow-up request to the Finance Team to review the status of your refund and provide you with an update as soon as possible.
Kind regards,
The Mweb Team
Thank you for reaching out. We understand how frustrating it must be to still be waiting for feedback and your refund to be processed, especially after already following up.
We will be sending an urgent follow-up request to the Finance Team to review the status of your refund and provide you with an update as soon as possible.
Kind regards,
The Mweb Team
Best regards,
Mweb's replyOfficial
13 Apr 2026, 15:25Good afternoon, Keipheleng,
Thank you for reaching out. We understand how frustrating it must be to still be waiting for feedback and your refund to be processed, especially after already following up.
We will be sending an urgent follow-up request to the Finance Team to review the status of your refund and provide you with an update as soon as possible.
Kind regards,
The Mweb Team
Thank you for reaching out. We understand how frustrating it must be to still be waiting for feedback and your refund to be processed, especially after already following up.
We will be sending an urgent follow-up request to the Finance Team to review the status of your refund and provide you with an update as soon as possible.
Kind regards,
The Mweb Team
Best regards,
Mweb's reply13 Apr 2026, 15:25
Official
Good afternoon, Keipheleng,
Thank you for reaching out. We understand how frustrating it must be to still be waiting for feedback and your refund to be processed, especially after already following up.
We will be sending an urgent follow-up request to the Finance Team to review the status of your refund and provide you with an update as soon as possible.
Kind regards,
The Mweb Team
Thank you for reaching out. We understand how frustrating it must be to still be waiting for feedback and your refund to be processed, especially after already following up.
We will be sending an urgent follow-up request to the Finance Team to review the status of your refund and provide you with an update as soon as possible.
Kind regards,
The Mweb Team
Best regards,