DB
Daniel B
1 reviews | Active since Feb 2017
27 Mar 2018, 16:23
Bad start
App**** online for adsl on the 24th. Received a "thank you for your order " message with a reference number to track order and telling me i will receive a text message SHORTLY with username and password. Today 27th still no text and no call.... Very bad start.
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Daniel B's updateReviewer Update
27 Mar 2018, 16:24Oh yes, and dont even talk about calling the call centre, waiting for 10 minutes listening to boring music then another 10 minutes which seems like someone answering the call on mute...
DB
Daniel B's update27 Mar 2018, 16:24
Reviewer Update
Oh yes, and dont even talk about calling the call centre, waiting for 10 minutes listening to boring music then another 10 minutes which seems like someone answering the call on mute...
Mweb's replyOfficial
28 Mar 2018, 13:27Good day Danny86VB
Thank you for bringing this to our attention.
As per your discussion with our Customer service consultant, this matter has now been addressed.
Your case has been escalated to the relevant department to assist.
Please do not hesitate to contact us should you require any further assistance.
Kind regards
MWEB Client Services
Best regards,
Mweb's reply28 Mar 2018, 13:27
Official
Good day Danny86VB
Thank you for bringing this to our attention.
As per your discussion with our Customer service consultant, this matter has now been addressed.
Your case has been escalated to the relevant department to assist.
Please do not hesitate to contact us should you require any further assistance.
Kind regards
MWEB Client Services
Best regards,