Bad servies and no communication on third party services

I have signed up with MWEB for a fibre installation 100MB up/100MBdown and SADV as the third party ISP. Order date summited from MWEB to SADV 11 Dec 2019.

After 4 hours on the phone (my account) between Mweb and SADV Im still in the dark and not MWEB OR SADV can provide me information about the order.

And there was some or other No Work order from 20 Dec 2019 to 06 Jan 2020 but then I was told the no work order was until the 13 Jan 2019, once MWEB and SADV realised OOPS we are past the 06 Jan deadline. So now Im trying to get details on what is going on and MWeb is passing the buck to SADV and SADV cant provide me any feedback on installation. The SADV call centre is as uninformed as 1000 year old rock under a tree. Im starting to regret my decision to move to MWEB and SADV as my new ISP providers. SADV or MWEB please feel free to contact me any time as there are 24 hours in a day to provide feedback.

Side Note To MWEB, please start to VETE you third party suppliers as a MWeb client for years now and never had a complaint about the services, you are loosing big points on this one. Please note that if I'm not contacted within the next 24 hours I may cancel all my services with you.

SADV, you are having a bad start with a new client - shape up or move along without me.

Kind Regards Lourens