Bad services from MWEB

I'm highly disappointed with the bad services from MWEB. i had sent them an email on the 30 April to advise them that i am moving into a new location from the 01 May 2021. I was advised that this process takes about 7 to 14 working days. However, what is frustrating me now is that i have been asked to send them my proof of new address and this i did send it to them already. I have also received an sms advising me that i will be billed R3 339 for early termination of contract. How can they say this because i am not terminating my services, i am only requesting them to move my line to the new location. When i call MWEB call center to inquire about this sms the agent also could not explain because she said she's not seeing this sms on their system. Now this makes me wonder if my information is safe with MWEB if they can't even trace an sms which says it comes from them. This makes me feel frustrated and angry because i currently have to buy data which is expensive in order for me to work at home. They have already sent me an email on the 12/05/2021 advising me that my old fibre line has been cancelled to avoid double billing. They are fast to cancel the line but very slow to install fibre lines when a person has changed location. I am a very angry customer right now.