AC
Andy C
1 reviews | Active since May 2021
06 Mar 2025, 15:15
Bad services
Ordered fibre for a fibre-ready home on Monday. 03/04/2025. I was told that the technicians would be in contact with me in two days to set up a date for installation, but I have not heard anything. I called in as an existing client but no answer. I called in as a new client and I got an instant answer. Then I get transferred to the team to handle my query and no answer. I even asked to speak to the manager and no answer too.
This is really bad service and I am thinking of canceling my contract before the R250 admin fee gets deducted from my account. I already have the router, all you need to do is install it, and can’t even get that done. How bad is the service going to be if my fibre is down!!!
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Andy C's updateReviewer Update
06 Mar 2025, 15:38My email sent to your “complaints” email reads as follows, with still no reply!:
Good Day
I have laid the following complaint via hellopeter:
Ordered fibre for a fibre-ready home on Monday. 03/04/2025. I was told that the technicians would be in contact with me in two days to set up a date for installation, but I have not heard anything. I called in as an existing client but no answer. I called in as a new client and I got an instant answer. Then I get transferred to the team to handle my query and no answer. I even asked to speak to the manager and no answer too. This is really bad service and I am thinking of canceling my contract before the R250 admin fee gets deducted from my account. I already have the router, all you need to do is install it, and can’t even get that done. How bad is the service going to be if my fibre is down!!!
I spoke to an agent that said he will direct my complaint to the manager but refused to give me contact details, or to include me in an email to the manager. I am on the verge of cancelling with you guys and requesting my R250 back. Rather going to VOX where they instantly answer and get back to a person.
Kind Regards
Good Day
I have laid the following complaint via hellopeter:
Ordered fibre for a fibre-ready home on Monday. 03/04/2025. I was told that the technicians would be in contact with me in two days to set up a date for installation, but I have not heard anything. I called in as an existing client but no answer. I called in as a new client and I got an instant answer. Then I get transferred to the team to handle my query and no answer. I even asked to speak to the manager and no answer too. This is really bad service and I am thinking of canceling my contract before the R250 admin fee gets deducted from my account. I already have the router, all you need to do is install it, and can’t even get that done. How bad is the service going to be if my fibre is down!!!
I spoke to an agent that said he will direct my complaint to the manager but refused to give me contact details, or to include me in an email to the manager. I am on the verge of cancelling with you guys and requesting my R250 back. Rather going to VOX where they instantly answer and get back to a person.
Kind Regards
AC
Andy C's update06 Mar 2025, 15:38
Reviewer Update
My email sent to your “complaints” email reads as follows, with still no reply!:
Good Day
I have laid the following complaint via hellopeter:
Ordered fibre for a fibre-ready home on Monday. 03/04/2025. I was told that the technicians would be in contact with me in two days to set up a date for installation, but I have not heard anything. I called in as an existing client but no answer. I called in as a new client and I got an instant answer. Then I get transferred to the team to handle my query and no answer. I even asked to speak to the manager and no answer too. This is really bad service and I am thinking of canceling my contract before the R250 admin fee gets deducted from my account. I already have the router, all you need to do is install it, and can’t even get that done. How bad is the service going to be if my fibre is down!!!
I spoke to an agent that said he will direct my complaint to the manager but refused to give me contact details, or to include me in an email to the manager. I am on the verge of cancelling with you guys and requesting my R250 back. Rather going to VOX where they instantly answer and get back to a person.
Kind Regards
Good Day
I have laid the following complaint via hellopeter:
Ordered fibre for a fibre-ready home on Monday. 03/04/2025. I was told that the technicians would be in contact with me in two days to set up a date for installation, but I have not heard anything. I called in as an existing client but no answer. I called in as a new client and I got an instant answer. Then I get transferred to the team to handle my query and no answer. I even asked to speak to the manager and no answer too. This is really bad service and I am thinking of canceling my contract before the R250 admin fee gets deducted from my account. I already have the router, all you need to do is install it, and can’t even get that done. How bad is the service going to be if my fibre is down!!!
I spoke to an agent that said he will direct my complaint to the manager but refused to give me contact details, or to include me in an email to the manager. I am on the verge of cancelling with you guys and requesting my R250 back. Rather going to VOX where they instantly answer and get back to a person.
Kind Regards