Bad service with ADSL
I had problems with my ADSL internet since beginning of February 2018. I logged a ticket with them and it is not solved yet (on 28 March 2018).
They keep telling me the fault is with Telkom, but I pay MWEB and they don't follow up.
When I call MWEB, they will try to get hold of Telkom and then give me a story like the cables was ******. But after more than a month it should have been solved.
They also not very helpful and refer me rather to another ISP than to solve my problem.
Good day elsie-pretorius
Thank you for taking the time to bring this matter to our attention.
We tried to call you since this complaint was posted but have not been able to reach you.
We will however pass along this matter to the relevant persons to have it escalated and addressed.
They should be in contact with you once they have concluded their investigation and followed up with Telkom.
Should you have any further queries, please feel free to call our contact center.
Kind regards
MWEB Client Services
Good day elsie-pretorius
Thank you for taking the time to bring this matter to our attention.
We tried to call you since this complaint was posted but have not been able to reach you.
We will however pass along this matter to the relevant persons to have it escalated and addressed.
They should be in contact with you once they have concluded their investigation and followed up with Telkom.
Should you have any further queries, please feel free to call our contact center.
Kind regards
MWEB Client Services