WK
Wynand K
1 reviews | Active since Apr 2024
12 Mar 2026, 13:50
Bad service, unable to contact Mweb
Have been with them for 15 years +. Had Internet, domain and emails. Cancelled Internet.- pricing. Struggled with email. Takes 5 hours for a mail to reach my office email. Could not send mails from my Samsung phone mweb smtp does not work if mweb is not service provider. Now want to move mails and domains. Left massages, held on to technical help center ove half an hour. New service provider send transfer ticket. Mweb says they cannot release because there is no end date to domain. Sent 3 requests via chat, after waiting 15 min for a response the chat is disconnected. Very Very Very bad service. They charge me R548 p/m for 3 active emails. Domains no website hosting.
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Replies (2)
Mweb's replyOfficial
12 Mar 2026, 14:04 Good day, Wynand. Thank you for taking the time to share your experience with us. After being with MWEB for more than 15 years, we can understand how frustrating this situation must be. Experiencing delays with emails, difficulties sending from your phone, and then running into challenges while trying to move your domains and email services would understandably make the process feel overwhelming.
We’re disappointed to hear that you’ve decided to cancel your services. Your feedback about the difficulties you’ve faced with support, email functionality, and the transfer process has been noted. To help move things forward, we’ve reached out to our Cancellations Team and requested that they make contact with you directly to assist with the cancellation and the release of your domains.
Thank you for raising this with us and for the many years you’ve been with MWEB.
Kind regards, Mweb Team
We’re disappointed to hear that you’ve decided to cancel your services. Your feedback about the difficulties you’ve faced with support, email functionality, and the transfer process has been noted. To help move things forward, we’ve reached out to our Cancellations Team and requested that they make contact with you directly to assist with the cancellation and the release of your domains.
Thank you for raising this with us and for the many years you’ve been with MWEB.
Kind regards, Mweb Team
Mweb's reply12 Mar 2026, 14:04
Official
Good day, Wynand. Thank you for taking the time to share your experience with us. After being with MWEB for more than 15 years, we can understand how frustrating this situation must be. Experiencing delays with emails, difficulties sending from your phone, and then running into challenges while trying to move your domains and email services would understandably make the process feel overwhelming.
We’re disappointed to hear that you’ve decided to cancel your services. Your feedback about the difficulties you’ve faced with support, email functionality, and the transfer process has been noted. To help move things forward, we’ve reached out to our Cancellations Team and requested that they make contact with you directly to assist with the cancellation and the release of your domains.
Thank you for raising this with us and for the many years you’ve been with MWEB.
Kind regards, Mweb Team
We’re disappointed to hear that you’ve decided to cancel your services. Your feedback about the difficulties you’ve faced with support, email functionality, and the transfer process has been noted. To help move things forward, we’ve reached out to our Cancellations Team and requested that they make contact with you directly to assist with the cancellation and the release of your domains.
Thank you for raising this with us and for the many years you’ve been with MWEB.
Kind regards, Mweb Team
Mweb's replyOfficial
12 Mar 2026, 14:07 Hello Wynand. Thank you for taking the time to share your experience with us, and for being a customer for over 15 years. We understand how frustrating it must be to encounter difficulties with your email services and the domain transfer process, especially after spending time trying to reach assistance through different channels. We have managed to locate your profile and have escalated your review and all the information you shared directly to our Domain Support team for a detailed investigation. They will review the account, the domain transfer request, and the email service concerns to determine the best way forward. Once the review is complete, the team will contact you via email using the address linked to this review with feedback and the next steps. We appreciate you bringing this to our attention and the opportunity to look into the matter.
Domain support ***.
Kind regards,
Mweb Team
Domain support ***.
Kind regards,
Mweb Team
Mweb's reply12 Mar 2026, 14:07
Official
Hello Wynand. Thank you for taking the time to share your experience with us, and for being a customer for over 15 years. We understand how frustrating it must be to encounter difficulties with your email services and the domain transfer process, especially after spending time trying to reach assistance through different channels. We have managed to locate your profile and have escalated your review and all the information you shared directly to our Domain Support team for a detailed investigation. They will review the account, the domain transfer request, and the email service concerns to determine the best way forward. Once the review is complete, the team will contact you via email using the address linked to this review with feedback and the next steps. We appreciate you bringing this to our attention and the opportunity to look into the matter.
Domain support ***.
Kind regards,
Mweb Team
Domain support ***.
Kind regards,
Mweb Team