BP
Benert P
1 reviews | Active since Apr 2026
01 Apr 2026, 13:09
Bad Service the worst
Never able to get hold of the accounts department. Wait for ages to be connected to the next available agent. After waiting for the agent ,you timed out.
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Replies (1)
Mweb's replyOfficial
01 Apr 2026, 13:17Hello Benert,
Waiting that long to reach the accounts team, only to time out after finally getting close to assistance, is incredibly frustrating and disruptive, especially when you’re trying to resolve something important. That kind of experience makes it difficult to get the support you need when you need it.
We’re taking your feedback seriously and will be sharing it with our service quality team so they can review what’s causing these delays and improve the overall support experience.
If you still require assistance, please send us a brief description of your query via a direct message on Hello Peter. Once we have your details, we’ll ensure your query is looked into and handled as efficiently as possible.
Kind regards,
The Mweb Team
Waiting that long to reach the accounts team, only to time out after finally getting close to assistance, is incredibly frustrating and disruptive, especially when you’re trying to resolve something important. That kind of experience makes it difficult to get the support you need when you need it.
We’re taking your feedback seriously and will be sharing it with our service quality team so they can review what’s causing these delays and improve the overall support experience.
If you still require assistance, please send us a brief description of your query via a direct message on Hello Peter. Once we have your details, we’ll ensure your query is looked into and handled as efficiently as possible.
Kind regards,
The Mweb Team
Mweb's reply01 Apr 2026, 13:17
Official
Hello Benert,
Waiting that long to reach the accounts team, only to time out after finally getting close to assistance, is incredibly frustrating and disruptive, especially when you’re trying to resolve something important. That kind of experience makes it difficult to get the support you need when you need it.
We’re taking your feedback seriously and will be sharing it with our service quality team so they can review what’s causing these delays and improve the overall support experience.
If you still require assistance, please send us a brief description of your query via a direct message on Hello Peter. Once we have your details, we’ll ensure your query is looked into and handled as efficiently as possible.
Kind regards,
The Mweb Team
Waiting that long to reach the accounts team, only to time out after finally getting close to assistance, is incredibly frustrating and disruptive, especially when you’re trying to resolve something important. That kind of experience makes it difficult to get the support you need when you need it.
We’re taking your feedback seriously and will be sharing it with our service quality team so they can review what’s causing these delays and improve the overall support experience.
If you still require assistance, please send us a brief description of your query via a direct message on Hello Peter. Once we have your details, we’ll ensure your query is looked into and handled as efficiently as possible.
Kind regards,
The Mweb Team