CB
CJ B

1 reviews | Active since Oct 2012

11 Mar 2016, 20:20

BAD SERVICE & STILL THE SAME PROBLEM FOR 2 YEARS

***Copy Pasted from a complaint about Telkom, dont have time and the energy to write a different report for the same issue with mweb***<br> So i have a Telkom line and data line + data with mweb, because telkom never gave me the speed i paid for and i could not get hold of anyone with enough common sense to even speak to.<br> Now ever since i had this line 4mbps, i either dont get my speed or my line disconnects every minute for about 3 days then they 'fix' it and after about a week its the same thing again. during that week im normally stuck with 1mbps or maybe 2 if im lucky. they always working on it but never really fix the problem. Im on my 3rd router as well as it always ends up being \my router\". with the latest router i thought id be safe and call mweb to 'assist' with the setup, im in I.T so its a breeze for me. My internet was up for exactly 2 seconds before it DISCONNECTED as usual while still on the phone. I REALLY DONT CARE WHOS FAULT THIS IS BETWEEN THE TWO USELESS COMPANIES. I WANT IT SORTED AS I HAVE BEEN PAYING EVERY MONTH FOR NO SERVICE."

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Replies (1)
Mweb
Mweb's reply14 Mar 2016, 11:47
Official
Hello CJDeBeer,

Thank you for taking the time to raise your concerns.

Our customer care representative has since been in contact with you.

As per our discussion, the Technical Specialist will be in contact with you later this evening in order to complete further troubleshooting.

We will continue to contact you until the query has been resolved.

Kind regards
MWEB Client Services