Bad service, still no internet

1 and a half months ago I requested telkom to migrate my line, the line has since been placed in the pool (according to telkom). Mweb has had issues migrating my line and on 3 occasions mweb has told me to call telkom, mweb keeps giving me different excuses and each call center agent tells me a different story, one minute they can check if my line is in the pool and the next they say they can't check. I took a trip to a telkom store to find out the truth and they confirmed my line was back to analog and ready for mweb to migrate it over. It seems mweb agents don't know what's going on and between all the calls I've spent over R500 on my phone bill and never hear from the agents despite then saying they will follow up.