Bad Service Provider and Worst Customer Service

I moved to a new premises on the 17th December and till date i don't have wifi. I have been calling from December till date and no one seems to be helpful. Yesterday i received an email stating its been activated but still no wifi. i will not be billed for something i don't have. I'm so frustrated that i want to cancel my service with Mweb. Its ridiculous to be on the phone for 2 hours and get no help. I would never recommend Mweb to anyone. Its been over a month without wifi.