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Kevin V

1 reviews | Active since Aug 2017

09 Aug 2017, 02:41

Bad service/paying for something that doesnt work/no feedback

<p>I logged a call more than 3 months ago with mweb regarding high latency and loss of connection from time to time wher I would lose sync between 10min to an hour +, Waited and waiting with no response, called them up just to find out that they closed the call, I then re-opened the call and requested to speak to a manager, a couple of days later a guy from head office in Cape Town got back to me and apparently took the matter further stating that my line was totally stuffed up and that telkom was going to send there cables team out to come and replace the line, a couple of weeks later I lost total connection and have been sitting till date with no sync on my line what so ever. Called them when the line went down to find out what the progress is on getting the line replace, they put me through to escalations department to deal with the people that directly deal with telkom. The woman got back to me with exactly the same story was what the guy had from headoffice regarding the replacement of the line and that they would have to get the cabling guys out. Which was extremely frustrating as this means that did absolutely nothing to assist me. Best of all they debited my account with the full amount for the next month, nevermind the money I have lost for my monthly subscribtions that I pay for my online gaming. Something needs to be done about this, Bad form mweb really bad for as soon as I you get my line sorted I will be moving to an ISP that actually gives a **** about there clients and will go the extra mile</p>

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Replies (3)
Mweb
Mweb's reply10 Aug 2017, 12:36
Official

Good day kevinvv

Thank you for bringing this to our attention. We would like to apologise sincerely for your frustration.

As per your discussion with our Customer service consultant this matter has now been addressed, we will remain your point of contact until this has been resolved.

Kind regards
MWEB Client Services

KV
Kevin V's update18 Aug 2017, 18:35
Reviewer Update
WOW !!!!!! Once again you prove me right, its really ridiculous, I am horrified with the service really guys how you guys stay open for business is beyond me this ticket is now going on 4 months already shame on you. Between you guys and telkom I dont know I really dont, besides the issue not being resolved where there has been adequate time, your communication sucks same goes for telkom they will be getting a complaint next. Really I get a call from a telkom gentlemen yesterday stating that the line has been repaired one of the guys has been out but they cant seem to pick up a sync to my router, he then asked how old my router was and if it was on. I rep**** saying that it is on and the router is about 2 years old he then implies that a router lasts 2 years (bull****). He said I should do some testing from home and he will give me a call this morning, and if there is still an issue he would send the guy out again. So i then borrow a new router once again no sync. I found a old phone at home connected that and nothing, no dial tone or anything. By 12 this afternoon I still had no call, by the way still waiting (mweb I know this part is not on you just giving my story). I contacted MWEB once again so they could find out what is going on and if they could get someone to call me back. I received a call from MWEB around 5 min later explained what was happening and he said he would find out and get back to me in a bit. Yeah right once again still waiting. Guys come on, no one needs to put up with this ****. So yeah im putting it out there so people know. So the same does not happen to them. As I was promised my connection would be up in the next 3 to 4 days and this was on Monday never mind the the call that has been open for almost 4 months and that I have had no sync on my line for a month and 1 week no one should wait this long. I mean I have wasted so much money on gaming airtime and mobile data and then I still get debited from your end. This needs to come to a close no more time wasted get this **** up already really man
KV
Kevin V's update18 Aug 2017, 18:37
Reviewer Update
Do I also need to be calling you guys back to try and get some feedback !!!!!!!