1 reviews | Active since Nov 2017
BAD SERVICE. NO WI-FI CONNECTIVITY
Dear Hellopeter
Please assist me.
I would like to raise a complaint regarding the poor service I have received from Mweb.
Yesterday at around 12:45, I was informed that my internet services would be reconnected. However, this did not happen. I followed up again later in the afternoon and was then told that the matter had been escalated to Telkom.
As of now, my Wi-Fi is still not working, and no clear feedback or resolution has been provided.
What is even more frustrating is that Mweb consultants are closing tickets and WhatsApp chats without resolving the issue. This is highly unprofessional and makes it very difficult to get assistance.
I rely on this service and expect better communication and accountability. I request urgent intervention and a clear update on when my service will be restored.
This level of service is unacceptable.
Regards, DUDUZILE
We appreciate you taking the time to reach out. Our HelloPeter support team operates during standard business hours, Monday to Friday, 8am to 5pm, and is unavailable on public holidays, which is why we were offline on Freedom Day.
We understand that waiting for assistance can be disappointing, particularly when you are seeking urgent support.
If your query is still outstanding, please send us a private message with your account details. We will ensure your case is reviewed promptly and handled with the attention it deserves.
Thank you for your patience, we are here to help.
Kind regards,
Mweb Team
We appreciate you taking the time to reach out. Our HelloPeter support team operates during standard business hours, Monday to Friday, 8am to 5pm, and is unavailable on public holidays, which is why we were offline on Freedom Day.
We understand that waiting for assistance can be disappointing, particularly when you are seeking urgent support.
If your query is still outstanding, please send us a private message with your account details. We will ensure your case is reviewed promptly and handled with the attention it deserves.
Thank you for your patience, we are here to help.
Kind regards,
Mweb Team