Bad service, no to little knowledge, "Nothing we can do sorry"
<p>Hi i pay mweb to manage my telkom account. Now i am a gamer and the past couple of days including today and from here on my latency/ping is jumping around from 24ms to 85ms sometimes even to 156ms. As a gamer would know it is bad news when playing online games. These guys at mweb tells me it is not a problem and it is the games and the game servers with the problem, they also tell my they cannot escalate the call to telkom since its less than a 100ms. I called mweb 2 times now and they dont even ask/tell me that they will contact telkom to maybe reset the ports or cancel the noise that are on the line. The technicals dont know how to do there job and i am wasting money and not getting the experience that i am used to. For the money im paying i can get better service somewhere else. Please what ever you do think before you ask mweb to manage your telkom account or before you want them to be your isp. Always ask about your throtteling also they dont tell you unless you ask. I am certainly canceling my mweb isp as they dont care anymore about me as a client, i suggest you do the same......</p>
Good day pierre-andre-cloete
Please provide us with your MWEB email address or customer number in order for us to investigate what exactly transpired on your account and feedback you thereafter.
We can assure you, we always do an in-depth investigation for all our customers so that the root cause can be found.
We eagerly await your response.
Kind regards
MWEB Client Services
Good day pierre-andre-cloete
Please provide us with your MWEB email address or customer number in order for us to investigate what exactly transpired on your account and feedback you thereafter.
We can assure you, we always do an in-depth investigation for all our customers so that the root cause can be found.
We eagerly await your response.
Kind regards
MWEB Client Services
Please do not lie to me or the community about you always do an in-depth investigation why the hell do you thing im resorting to hello peter and other social media? If you do your job then this wouldnt have happend in the first place. Why did i have to call your tech 2 times and did not receive service and the cause of the problem? Please learn to appreciate your clients more and stop lying about your bad service. Now my username is ********** 3 see what you can do and contact me i dont need to keep calling and contacting you if your tech tell me that there is not a problem i do not have a million rands of airtime.
Please do not lie to me or the community about you always do an in-depth investigation why the hell do you thing im resorting to hello peter and other social media? If you do your job then this wouldnt have happend in the first place. Why did i have to call your tech 2 times and did not receive service and the cause of the problem? Please learn to appreciate your clients more and stop lying about your bad service. Now my username is ********** 3 see what you can do and contact me i dont need to keep calling and contacting you if your tech tell me that there is not a problem i do not have a million rands of airtime.
Hi so i called mweb to cancel and came to the bottom of the story. Mweb is a very good service provider, but do not let them manage your telkom account because they can not fully manage it as to their contract with telkom. I am still switching to another isp because of cheaper rates. But mweb does offer good service i would recommend them to most people.
Hi so i called mweb to cancel and came to the bottom of the story. Mweb is a very good service provider, but do not let them manage your telkom account because they can not fully manage it as to their contract with telkom. I am still switching to another isp because of cheaper rates. But mweb does offer good service i would recommend them to most people.
Solved.
Solved.