BAD SERVICE NO RESPONSE

MWEB ONLINE APP**** FOR FIBER UPGRADE ON 24TH AUGUST RECEIVED A REF NO Q ********** AND CONFORMATION THE ONLINE APPLICATION HAD BEEN SENT TO VUMATEL.I DID A FOLLOW UP ON 1ST SEP AND MWEB SAID THEY HAD RECIVED MY APPLICATION BUT IT HAD NOT BEEN SENT THROUGH I SPOKE TO NORMA AND SHE SAID SHE COULD NO HELP ME I MUST CALL VUMATEL ON ********** 862 WHICH I DID I WAS TRANSFERRED FROM PILLAR TO POST AND EVENTUALLY CUT OFF AND THE LINE WAS DROPPED I AM UNHAPPY IS MWEB WANT TO OFFER APPLICATIONS ONLINE THEY SHOUDL PROVIDE AN END TO END SERCVICE I CANNOT ACCEPT THEY DO NOT TAKE RESOPSIBILITY IN THE MEANTIME I HAVE BEEN LEFT IN THE COLD LETS SEE HOW THEY TREAT ME?