Bad service , no communication

I connected and paid the connection fees on the 12th of March and on the 13th receive an message that my Internet is up and running, when I arrived at home after 5pm i discovered that my Internet is working. I tried to get hold of them via the life chat on my app but was unsuccessful. The same happened to me for days , even tried to phone them and then you have to wait for more than an hour for no respond. When I eventually got hold of them days after. I been told that there is an outage in my area. What drives me nuts is the fact that they are billing me for the Internet use and I could not even use it. I manage to get hold of a guy yesterday and have 100 and 10 excuses why MWeb can credit my account as according to them I ever tried to report my problem. Even after I send Hima screenshot of a email i send to support. His excuse was mweb tried to get hold of me to do the setup on the 13th, but I never received a phone call, sms or WhatsApp messages from them.

No my account is suspended, why????????