Bad Service Mweb SA

I have never recieved such bad service in my life. I contacted the Moving department on the 17.02.2020 to inform Mweb that I am moving on the 1.03.2020. I had e-mailed my signed copy of my new lease 24.02.2020, the line was only cancelled on the 04.03.2020, I had forwarded the relevant infomation before my monthly debit order came off my account. When I tried to find out about my credit and then, I got told by the sales department that there is a credit of +/-R800. Your billing department then tells me that there is no credit....... What is going on????? Why if I contacted the moving department on the 17th was the line only cancelled on the 5.03.2020? Why do I have to keep following up? When I call in and ask for a customer service manager, why does the consultant not want to put me through to a Customer service manager? I'm trying to sort out my account and I get transfered from department to department. I have just spent 1 hour on the phone verifying my details through OTP's today alone. Please can I have a customer service manager to contact me as I can not carry on being transfered from department to department on the service consultant can only help with one thing. Pamala from the Billing department was very helpfull however, she does not have access to help outside of her role within Mweb.