Bad service Mweb fibre

I got Mweb fibre on 17 October because apparently it is better. Since then I had 3 invidents where I did not had internet. Today for the second time in a row. I phoned technical support but they just blame it on frogfoot. The first person actually just dissapeared. If they have maintenance in an area I want at least weeks notice. I work from home and need internet. This is the reason why I left Telkom in the first instance. I do not pay if I do not receive a service