Bad service MWEB

I have been a client of MWEB for the last 18 years. Never missed a payment. I recently requested to have my MTN 3G card cancelled but explicitly request them to keep my MWEB Account. Nobody, via e-mail or personal conversation with consultants from MWEB told me that there will be a monthly fee for my MWEB Account until today, 2 December 2019. I do not have a problem with the monthly fee but now they have cancelled my account. After I requested them to only cancel the 3G connection but to keep my account. Needless to say, they cancelled my account but undertook to re-activate it within an hour or 2 after my phone call with them. Seven hours later, no MWEB Account. MWEB - you suck. Terrible service. Will not recommend your service to anybody.