BN
Bubu N
1 reviews | Active since May 2011
20 May 2026, 17:54
Bad service, Last month I have only used the WiFi for a few day and I encountered problems every single week and Inwas charged the full month
Bad service, Last month I have only used the WiFi for a few day and I encountered problems every single week and Inwas charged the full month. Also I get flooded by Vuma tell sms’s, they wake me up at 1am I get a streamline of sms of about 12 am sometimes 1am of the same thing every single day. I contacted Vuma and was advised that they don’t have me on their database must contact MWeb Please fix this
Helpful (0)
Replies (7)0
Replies (7)
Mweb's replyOfficial
21 May 2026, 08:53 Hello Bubu
We understand how frustrating this has been, especially with ongoing connection issues and unexpected billing, along with the disruption caused by repeated late-night SMS notifications. This is not the experience we want for you.
We’d like to take a closer look at both the billing and the SMS notifications to get this properly resolved. Please send us the SMS via private message so we may review the details and assist you further. We will also investigate the network communication to ensure these messages are reviewed.
Your feedback is important, and we are committed to getting this sorted for you as quickly and smoothly as possible.
Kind regards,
The Mweb Team
Kind regards,
The Mweb Team
Mweb's reply21 May 2026, 08:53
Official
Hello Bubu
We understand how frustrating this has been, especially with ongoing connection issues and unexpected billing, along with the disruption caused by repeated late-night SMS notifications. This is not the experience we want for you.
We’d like to take a closer look at both the billing and the SMS notifications to get this properly resolved. Please send us the SMS via private message so we may review the details and assist you further. We will also investigate the network communication to ensure these messages are reviewed.
Your feedback is important, and we are committed to getting this sorted for you as quickly and smoothly as possible.
Kind regards,
The Mweb Team
Kind regards,
The Mweb Team
BN
Bubu N's updateReviewer Update
08 Jun 2026, 05:39If you really want to assist, you would furnish ke with the correct email address. Where do I send thenprivate message????
BN
Bubu N's update08 Jun 2026, 05:39
Reviewer Update
If you really want to assist, you would furnish ke with the correct email address. Where do I send thenprivate message????
Mweb's replyOfficial
08 Jun 2026, 11:58Hi Bubu,
We understand the frustration, especially with the uncer*****y around where to send the information so we can assist you properly.
Please send us a private message directly here on HelloPeter with your SMS screenshot and your Mweb account/email details so we can review everything on our side and assist you further.
Once we receive it, we’ll be able to investigate both the billing concern and the SMS notifications properly and come back to you with feedback.
Kind regards,
The Mweb Team.
The Mweb Team.
Mweb's reply08 Jun 2026, 11:58
Official
Hi Bubu,
We understand the frustration, especially with the uncer*****y around where to send the information so we can assist you properly.
Please send us a private message directly here on HelloPeter with your SMS screenshot and your Mweb account/email details so we can review everything on our side and assist you further.
Once we receive it, we’ll be able to investigate both the billing concern and the SMS notifications properly and come back to you with feedback.
Kind regards,
The Mweb Team.
The Mweb Team.
Mweb's replyOfficial
19 Jun 2026, 10:33Hi Bubu,
We can see how frustrating this ongoing back-and-forth has been, especially since May without a clear resolution.
To make sure we can locate your case immediately and avoid any further delays, please send us your registered Mweb email address only. Once we have that, we’ll pull up your account and escalate everything from our side.
Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply19 Jun 2026, 10:33
Official
Hi Bubu,
We can see how frustrating this ongoing back-and-forth has been, especially since May without a clear resolution.
To make sure we can locate your case immediately and avoid any further delays, please send us your registered Mweb email address only. Once we have that, we’ll pull up your account and escalate everything from our side.
Kind regards,
The Mweb Team
The Mweb Team
Mweb's replyOfficial
19 Jun 2026, 13:01Hi Bubu,
We’ve checked the email address provided, however we are unable to locate any active Mweb account linked to it on our system.
To ensure we can correctly assist and avoid any further confusion, please confirm the following so we can trace the account accurately: the registered email address used when the service was created, or alternatively the account holder’s full name and contact number.
Once we can locate the account, we’ll be able to review the full history and assist you further without delay.
Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply19 Jun 2026, 13:01
Official
Hi Bubu,
We’ve checked the email address provided, however we are unable to locate any active Mweb account linked to it on our system.
To ensure we can correctly assist and avoid any further confusion, please confirm the following so we can trace the account accurately: the registered email address used when the service was created, or alternatively the account holder’s full name and contact number.
Once we can locate the account, we’ll be able to review the full history and assist you further without delay.
Kind regards,
The Mweb Team
The Mweb Team
BN
Bubu N's updateReviewer Update
19 Jun 2026, 17:50Sorry the contact is ***.please get to the bottom of this...this is draining
BN
Bubu N's update19 Jun 2026, 17:50
Reviewer Update
Sorry the contact is ***.please get to the bottom of this...this is draining
BN
Bubu N's updateReviewer Update
22 Jun 2026, 12:57When is my co tract ending?
BN
Bubu N's update22 Jun 2026, 12:57
Reviewer Update
When is my co tract ending?