Bad service, intermittent Internet, no call backs, very very slow response time for tech support queries, just all round bad business

We are very very disappointed in your service and your internet. Our internet disconnects all the time during live classes and the only way to contact mweb support is sit on a call for over an hour before getting answered or log a support query that takes 3 days or more to get an answer! how is this allowed!! your service is ridiculous!! your tech support also cant even call us back as its a one way call centre. costing us alot of money on airtime and then alot of the time we get cutoff due to your connection system for the calls! so we waste alot of time and money even trying to just get through to mweb!! This must be resolve immediately! this is ******* to run a business this was, supply a service that doesnt work and then have a useless support for your clients that pay alot of money for the lack of service!! on top of all of this, you say you can replace the router but that takes 8-10 working days to get to us. but when we signed up the router was here is 2 days. this just doesnt make sense. if there is such a major issue this should be dealt with priority service, but clearly you are lacking in service at all MWEB!