MC
Michelle C
1 reviews | Active since Feb 2026
10 Mar 2026, 10:44
Bad service in the extreme
The last time a posted a review on MWeb there was no response at all, so I am trying again. I cancelled by subscription to end at the end of January 2026. I received an SMS confirming this date. However, MWeb deducted a debit order payment for the month of Feb. I simply cannot spend hours in a phone or chat queue anymore only to be cut off etc. I have sent countless complaints to complaints@mweb and received countless of responses saying they will contact me in 24-48 hours.
Helpful (0)
Replies (3)0
Replies (3)
Mweb's replyOfficial
10 Mar 2026, 11:20Good day, Michelle. We completely understand how frustrating this situation must be, especially after receiving confirmation of your cancellation and still having a payment deducted. It’s understandable that repeated attempts to get assistance without resolution would leave you feeling disappointed and let down.
Please be assured that your concerns have been escalated to our Finance Team, who will review your account and provide feedback directly. We appreciate you taking the time to share this, and your experience is being taken seriously as we work to resolve the matter. T^
Please be assured that your concerns have been escalated to our Finance Team, who will review your account and provide feedback directly. We appreciate you taking the time to share this, and your experience is being taken seriously as we work to resolve the matter. T^
Mweb's reply10 Mar 2026, 11:20
Official
Good day, Michelle. We completely understand how frustrating this situation must be, especially after receiving confirmation of your cancellation and still having a payment deducted. It’s understandable that repeated attempts to get assistance without resolution would leave you feeling disappointed and let down.
Please be assured that your concerns have been escalated to our Finance Team, who will review your account and provide feedback directly. We appreciate you taking the time to share this, and your experience is being taken seriously as we work to resolve the matter. T^
Please be assured that your concerns have been escalated to our Finance Team, who will review your account and provide feedback directly. We appreciate you taking the time to share this, and your experience is being taken seriously as we work to resolve the matter. T^
MC
Michelle C's updateReviewer Update
10 Mar 2026, 15:34I note you have tried to call me twice. I answered twice - the line was dead. You then sent me an SMS to call. I assumed it would be a direct line to someone who can help but it was just the usual queue story. At no. 18 in the queue, I gave up. Sorry, I am just not prepared to sit in in your queues for hours anymore. Please call me on a functional line.
MC
Michelle C's update10 Mar 2026, 15:34
Reviewer Update
I note you have tried to call me twice. I answered twice - the line was dead. You then sent me an SMS to call. I assumed it would be a direct line to someone who can help but it was just the usual queue story. At no. 18 in the queue, I gave up. Sorry, I am just not prepared to sit in in your queues for hours anymore. Please call me on a functional line.
Mweb's replyOfficial
10 Mar 2026, 15:44Good day, Michelle,
We can see that our Finance Team attempted to contact you but were unsuccessful. We’ve sent through a request for them to try again.
Thank you for your patience while we work to get this resolved for you. T^
Mweb's reply10 Mar 2026, 15:44
Official
Good day, Michelle,
We can see that our Finance Team attempted to contact you but were unsuccessful. We’ve sent through a request for them to try again.
Thank you for your patience while we work to get this resolved for you. T^