BAD SERVICE GIVEN BY MWEB

I am very disappointed and so angry at this service provider. I made a payment of R399 to purchase a prepaid voucher for the fibre. They switched to Vuma and we have connection problems, after they have the money. My voucher purchased was then allocate to a LTE address and not the fibre address. The sales team, the technical team all promise to call back and have it sorted out. And to no avail!!! I have been given many references and still no help. I actually feel like changing my service provider due to this service. I have kids who has to do their assignments online etc, and they had to purchase data to do so MWB***0 MWB***1 is two of the references given