H
Hanyeka
1 reviews | Active since Jul 2022
08 Jun 2026, 11:23
Bad service from the call center
I have a big problem with Mweb, I called end of May asking for home move, they suggested that its better they install new line and they will cancel the old one since I won't be using it of which we agreed but now after installing the new line when I call to confirm cancelation they take me to Miller and post of which might cause me to pay for a line im not using and they suggested that I let it go.
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Mweb's replyOfficial
08 Jun 2026, 12:12Hi Hanyeka,
We understand your concern, especially after agreeing on the installation of a new line with the expectation that the old service would be cancelled, and now facing uncer*****y around potential billing for a line you’re no longer using.A request for immediate cancellation has now been logged for your account to ensure this is reviewed and actioned as quickly as possible.We recognise the importance of avoiding any unnecessary charges and will ensure the cancellation request is treated as a priority.Kind regards,
The Mweb Team.
We understand your concern, especially after agreeing on the installation of a new line with the expectation that the old service would be cancelled, and now facing uncer*****y around potential billing for a line you’re no longer using.A request for immediate cancellation has now been logged for your account to ensure this is reviewed and actioned as quickly as possible.We recognise the importance of avoiding any unnecessary charges and will ensure the cancellation request is treated as a priority.Kind regards,
The Mweb Team.
Mweb's reply08 Jun 2026, 12:12
Official
Hi Hanyeka,
We understand your concern, especially after agreeing on the installation of a new line with the expectation that the old service would be cancelled, and now facing uncer*****y around potential billing for a line you’re no longer using.A request for immediate cancellation has now been logged for your account to ensure this is reviewed and actioned as quickly as possible.We recognise the importance of avoiding any unnecessary charges and will ensure the cancellation request is treated as a priority.Kind regards,
The Mweb Team.
We understand your concern, especially after agreeing on the installation of a new line with the expectation that the old service would be cancelled, and now facing uncer*****y around potential billing for a line you’re no longer using.A request for immediate cancellation has now been logged for your account to ensure this is reviewed and actioned as quickly as possible.We recognise the importance of avoiding any unnecessary charges and will ensure the cancellation request is treated as a priority.Kind regards,
The Mweb Team.