1 reviews | Active since Apr 2022
Bad service from the beginning.
I placed an order of fibre installation on 20/08/2026, the up front payment went off my bank on Friday morning 21/082026. When I enquired on Tuesday 05/08/2026 I was told that the debit was not yet through. When I called on Thursday morning, I was told the same, I then threatened to cancel the order & a technician was sent out to do the installation on Thursday. By this time I had not received the router. I only received the router on Monday midday. I then contacted Mweb to be connected. I have spent 3 hours this morning, Tuesday with their agents trying to get a simple connection done after paying for the current month. I get 1 agent after another who cannot get a simple task done. I have now requested that my order be cancelled, because if it starts like this how will it be going forward. I am sorry that I opted for Mweb as their service is really very bad
We understand why you’re disappointed. You’ve been waiting for the router, spent hours trying to get connected after it arrived, and have now reached the point where you’re considering cancelling. That’s a frustrating start to your MWEB journey, especially after making payment and expecting your service to be ready.We’ve reached out directly to our Logistics team, who manage hardware deliveries. They’re actively following up with our third-party couriers, who will provide a waybill reference for tracking the delivery as soon as possible.We also recognise that the router delivery and activation issues have added unnecessary delays to your installation experience. We’ll ensure the relevant teams have visibility of what’s happened so the outstanding issues can be properly addressed.
Kind regards,
The Mweb Team
We understand why you’re disappointed. You’ve been waiting for the router, spent hours trying to get connected after it arrived, and have now reached the point where you’re considering cancelling. That’s a frustrating start to your MWEB journey, especially after making payment and expecting your service to be ready.We’ve reached out directly to our Logistics team, who manage hardware deliveries. They’re actively following up with our third-party couriers, who will provide a waybill reference for tracking the delivery as soon as possible.We also recognise that the router delivery and activation issues have added unnecessary delays to your installation experience. We’ll ensure the relevant teams have visibility of what’s happened so the outstanding issues can be properly addressed.
Kind regards,
The Mweb Team
We are so sorry for the oversight. You're right! We have arranged for our onboarding team to review the activation and to get in touch to assist with the connection setup ASAP.
Kind regards,
The Mweb Team
We are so sorry for the oversight. You're right! We have arranged for our onboarding team to review the activation and to get in touch to assist with the connection setup ASAP.
Kind regards,
The Mweb Team