BAD SERVICE FROM MWEB. NEVER EVER AGAIN

I have send an e-mail to *** about my complaint. No feedback as yet, why??? Good Day,

I app**** for a internet deal through mweb on round about the 06 January 2020 with Ref No: MWB***7. When I spoke to the sales person I directly told her that I do not want anything to do with Telkom. Her precise words was, sir you do not have to warry, if you have a problem contact mweb directly as they are a service provider on their own.

Well I took the contract with Mweb. Since day 1 I received the simcard and router I had problems with mweb. I had connection problems, signal problems and each and every time I must phone mweb from my mobile. None of the persons at the technical department whom I spoke to could sorted out this problem. If I could use my internet for 1 full day I would be extremely lucky.

A sim swap was also done to ensure I have a connection, but nothing changed. I phone on Friday 17 January 2020 again and the answer I received was oh sorry sir but the simcard must sync first with the system, I asked the technical person, sync? Yes sir, it must first run a day or two around the server then it will be correct, or some or other kind of a story like that. Which is really pathetic. I was also instructed to put the sim card into a hand held device which I also did and I experienced the same problem.

I phone last week to cancel my services with Mweb, a very rude guy spoke to me and advise me that I must give mweb a change to get this sorted out, which I agreed to. This is still not sorted.

So in conclusion, I want to cancel my services with immediate effect with mweb. I will rather go to a service provider that would be able to assist if there is a problem. I am done with Mweb. You would also feel the same if you need to pay for something which you can not use. I am using the internet for my part time business and I am loosing money due to that.

Please see all the problems that was recorded on your website in regards to the internet. All of them show closed but it was never ever resolved. I refer to my email send to you yesterday, 20 January 2020. I am still awaiting answer from you in this regard. This morning I received and invoice from you stating that I must pay a amount. How must I pay this amount if I can not even make use of your services? You as CEO do not even bother to replay back to my e-mail.

If you was me, how would you feel if you need to pay for a service but you can not make use of it, or is it the new way to go in South Africa now a days? I am not going to pay this account due to lack of services from Mweb. Also when I spoke to your rude consultant to get my contract cancelled and he said I must give mweb a change and I agreed his words to my question, mweb will tell me that I waited to long to get the contract cancelled, his replay no, mweb is not that pity.

So since you do not bother to contact me back in this regard. Once the debt order go off I WILL REVERESE the debit order and instruct my bank to get the cost from mweb. This is utterly poor services from mweb. I will never ever refer anyone to mweb.

This contract must be cancelled today, 21 January 2020 or I will be forced to contact all the mayor newspapers to get an article published. Maybe this will get Mr. Sean Nourse’s attention. I am fed up to pay for a service which I am not getting. It is like throwing money in the air for anyone to pick it up and use it for what ever pleasure. You maybe can do that, but certainly not me!!

These are the new ones that was logged when I received my new sim card. Till to date I did not receive any sms stating that my sim card is active. I had to see it on the website. I phone yesterday, 19 January 2020 to cancel my services and the call center person cannot even assist. I also replayed to the messages and no one even bother to answer you back or give you a call. Please see screenshot.

Cancel my services ASAP and advise on a letter head that it has been done. Also I am not going to pay a cent for anything. I want a replay back from you before end of business today, 20 January 2020 or I will take this matter further, and it is not a thread I am only fed up with this problem.

Today I send another e-mail tot he same e-mail address:

I refer to my email send to you yesterday, 20 January 2020. I am still awaiting answer from you in this regard. This morning I received and invoice from you stating that I must pay a amount. How must I pay this amount if I can not even make use of your services? You as CEO do not even bother to replay back to my e-mail.

If you was me, how would you feel if you need to pay for a service but you can not make use of it, or is it the new way to go in South Africa now a days? I am not going to pay this account due to lack of services from Mweb. Also when I spoke to your rude consultant to get my contract cancelled and he said I must give mweb a change and I agreed his words to my question, mweb will tell me that I waited to long to get the contract cancelled, his replay no, mweb is not that pity.

So since you do not bother to contact me back in this regard. Once the debt order go off I WILL REVERES the debit order and instruct my bank to get the cost from mweb. This is utterly poor services from mweb. I will never ever refer anyone to mweb.

This contract must be cancelled today, 21 January 2020 or I will be forced to contact all the mayor newspapers to get an article published. Maybe this will get Mr. Sean Nourse’s attention. I am fed up to pay for a service which I am not getting. It is like throwing money in the air for anyone to pick it up and use it for what ever pleasure. You maybe can do that, but certainly not me!!