AJ
Andrew J
1 reviews | Active since Jun 2019
06 Mar 2026, 12:38
BAD SERVICE FROM MWEB
I have been a customer with MWEB since internet started, and when I had problems, I could pick up the phone and sort it out. I could also sign into my profile and look at my mailbox and see what emails have been blocked etc. Mweb have since changed this, and now you can only see the inbox. I also get around every three weeks or so get a bunch of mails that did not come through on the required date. I have tried via the mobile app to have this sorted out, to no avail, just hangs No replies. This is disgusting
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Mweb's replyOfficial
06 Mar 2026, 12:56Good day, Andrew,
We completely understand how frustrating it must be to feel disconnected from your emails, especially after being able to manage everything so easily in the past. Experiencing delays or missing messages on top of limited access can be really inconvenient, and we appreciate you sharing this with us.To help, we recommend logging into your emails via our webmail facility https://www.mweb.co.za/webmail to check for any messages that may have gone to your junk folder or haven’t downloaded on your device. Additionally, our Help Centre guide https://bit.ly/40OGDPa provides step-by-step instructions on how to locate blocked or missing emails.We appreciate your long-standing support as an Mweb customer and hope these steps help you regain full visibility of your mailbox. Your feedback is important and helps us continue improving the email experience for all our customers. T^
We completely understand how frustrating it must be to feel disconnected from your emails, especially after being able to manage everything so easily in the past. Experiencing delays or missing messages on top of limited access can be really inconvenient, and we appreciate you sharing this with us.To help, we recommend logging into your emails via our webmail facility https://www.mweb.co.za/webmail to check for any messages that may have gone to your junk folder or haven’t downloaded on your device. Additionally, our Help Centre guide https://bit.ly/40OGDPa provides step-by-step instructions on how to locate blocked or missing emails.We appreciate your long-standing support as an Mweb customer and hope these steps help you regain full visibility of your mailbox. Your feedback is important and helps us continue improving the email experience for all our customers. T^
Mweb's reply06 Mar 2026, 12:56
Official
Good day, Andrew,
We completely understand how frustrating it must be to feel disconnected from your emails, especially after being able to manage everything so easily in the past. Experiencing delays or missing messages on top of limited access can be really inconvenient, and we appreciate you sharing this with us.To help, we recommend logging into your emails via our webmail facility https://www.mweb.co.za/webmail to check for any messages that may have gone to your junk folder or haven’t downloaded on your device. Additionally, our Help Centre guide https://bit.ly/40OGDPa provides step-by-step instructions on how to locate blocked or missing emails.We appreciate your long-standing support as an Mweb customer and hope these steps help you regain full visibility of your mailbox. Your feedback is important and helps us continue improving the email experience for all our customers. T^
We completely understand how frustrating it must be to feel disconnected from your emails, especially after being able to manage everything so easily in the past. Experiencing delays or missing messages on top of limited access can be really inconvenient, and we appreciate you sharing this with us.To help, we recommend logging into your emails via our webmail facility https://www.mweb.co.za/webmail to check for any messages that may have gone to your junk folder or haven’t downloaded on your device. Additionally, our Help Centre guide https://bit.ly/40OGDPa provides step-by-step instructions on how to locate blocked or missing emails.We appreciate your long-standing support as an Mweb customer and hope these steps help you regain full visibility of your mailbox. Your feedback is important and helps us continue improving the email experience for all our customers. T^