GC
Godfrey C
1 reviews | Active since Feb 2018
04 Mar 2026, 19:54
Bad service from Mweb
I have been having problems with sending emails for a week. I have tried on many occasions to chat with someone at Mweb to help me. First time, the guy couldn't help me The second time, I hung on the phone for 2.5 hours and I had to put the phone down. 3rd time it took 1.22 hours for someone to take the call. He couldn't help either, and then the call dropped. He didn't even call me back. I tried the Chat Line at the same time, and after 2 hours, still no response. I have tried a 4th time now, been hanging on the line for 54 minutes, and still no one to help. Mweb used to be the best. They are now the worst.
Helpful (0)
Replies (2)0
Replies (2)
Mweb's replyOfficial
05 Mar 2026, 09:40Good day, Godfrey,
We can see how frustrating this has been especially after multiple attempts to get assistance without resolution. Waiting that long on calls and chats, only for the issue to remain unresolved, is understandably upsetting.
We’ve tried locating your account using the details available on Hello Peter, but unfortunately we’re unable to find a matching account from the information provided.
To help us investigate this properly, please send us a direct message on Hello Peter with:
· The email address linked to the account you’re querying · A brief description of what happens when you attempt to send emails (including any error messages received)
Once we have those details, we’ll be able to access the correct account and take a closer look.
We’d like the opportunity to turn this experience around and get your email functioning as it should. T^
We can see how frustrating this has been especially after multiple attempts to get assistance without resolution. Waiting that long on calls and chats, only for the issue to remain unresolved, is understandably upsetting.
We’ve tried locating your account using the details available on Hello Peter, but unfortunately we’re unable to find a matching account from the information provided.
To help us investigate this properly, please send us a direct message on Hello Peter with:
· The email address linked to the account you’re querying · A brief description of what happens when you attempt to send emails (including any error messages received)
Once we have those details, we’ll be able to access the correct account and take a closer look.
We’d like the opportunity to turn this experience around and get your email functioning as it should. T^
Mweb's reply05 Mar 2026, 09:40
Official
Good day, Godfrey,
We can see how frustrating this has been especially after multiple attempts to get assistance without resolution. Waiting that long on calls and chats, only for the issue to remain unresolved, is understandably upsetting.
We’ve tried locating your account using the details available on Hello Peter, but unfortunately we’re unable to find a matching account from the information provided.
To help us investigate this properly, please send us a direct message on Hello Peter with:
· The email address linked to the account you’re querying · A brief description of what happens when you attempt to send emails (including any error messages received)
Once we have those details, we’ll be able to access the correct account and take a closer look.
We’d like the opportunity to turn this experience around and get your email functioning as it should. T^
We can see how frustrating this has been especially after multiple attempts to get assistance without resolution. Waiting that long on calls and chats, only for the issue to remain unresolved, is understandably upsetting.
We’ve tried locating your account using the details available on Hello Peter, but unfortunately we’re unable to find a matching account from the information provided.
To help us investigate this properly, please send us a direct message on Hello Peter with:
· The email address linked to the account you’re querying · A brief description of what happens when you attempt to send emails (including any error messages received)
Once we have those details, we’ll be able to access the correct account and take a closer look.
We’d like the opportunity to turn this experience around and get your email functioning as it should. T^
Mweb's replyOfficial
05 Mar 2026, 14:33Good day, Godfrey,
We can see how frustrating this has been especially after multiple attempts to get assistance without resolution. Waiting that long on calls and chats, only for the issue to remain unresolved, is understandably upsetting.
We’ve tried locating your account using the details available on Hello Peter, but unfortunately we’re unable to find a matching account from the information provided.
To help us investigate this properly, please send us a direct message on Hello Peter with:
· The email address linked to the account you’re querying · A brief description of what happens when you attempt to send emails (including any error messages received)
Once we have those details, we’ll be able to access the correct account and take a closer look.
We’d like the opportunity to turn this experience around and get your email functioning as it should. T^
We can see how frustrating this has been especially after multiple attempts to get assistance without resolution. Waiting that long on calls and chats, only for the issue to remain unresolved, is understandably upsetting.
We’ve tried locating your account using the details available on Hello Peter, but unfortunately we’re unable to find a matching account from the information provided.
To help us investigate this properly, please send us a direct message on Hello Peter with:
· The email address linked to the account you’re querying · A brief description of what happens when you attempt to send emails (including any error messages received)
Once we have those details, we’ll be able to access the correct account and take a closer look.
We’d like the opportunity to turn this experience around and get your email functioning as it should. T^
Mweb's reply05 Mar 2026, 14:33
Official
Good day, Godfrey,
We can see how frustrating this has been especially after multiple attempts to get assistance without resolution. Waiting that long on calls and chats, only for the issue to remain unresolved, is understandably upsetting.
We’ve tried locating your account using the details available on Hello Peter, but unfortunately we’re unable to find a matching account from the information provided.
To help us investigate this properly, please send us a direct message on Hello Peter with:
· The email address linked to the account you’re querying · A brief description of what happens when you attempt to send emails (including any error messages received)
Once we have those details, we’ll be able to access the correct account and take a closer look.
We’d like the opportunity to turn this experience around and get your email functioning as it should. T^
We can see how frustrating this has been especially after multiple attempts to get assistance without resolution. Waiting that long on calls and chats, only for the issue to remain unresolved, is understandably upsetting.
We’ve tried locating your account using the details available on Hello Peter, but unfortunately we’re unable to find a matching account from the information provided.
To help us investigate this properly, please send us a direct message on Hello Peter with:
· The email address linked to the account you’re querying · A brief description of what happens when you attempt to send emails (including any error messages received)
Once we have those details, we’ll be able to access the correct account and take a closer look.
We’d like the opportunity to turn this experience around and get your email functioning as it should. T^