Bad Service from MWEB.

I have spent over R 200 trying to get through to the technical department today. I have not had internet since the early hours of today. I have tried, phoning, where I get disconnected, twitter, no response and facebook. The person on FB told me he refreshed my account but my internet is still not working. It has been the whole day. If you do get through, you get told you are in the wrong department and have to hold on again, only to be cut off. My son is a student at varsity and he has assignments due. Can somebody please, please contact me to get this sorted out quickly. Thank you.