Bad service from Mweb and Vumatel

Ordered fiber, a line was already installed from the previous tenants. Received router, however fiber wasnt working, they logged a ticket with Vumatel, Vumatel arrived and found the line broken in the garden, they proceeded to splice it and left it open with no conduit in the garden. They said it was a temporary fix. I paid a reconnection fee and my pro rata amount, only to see that the cable was once again broken due to the poor workmanship of the "temp fix". I call Mweb to log a ticket, they do so with Vumatel, Vumatel then calls me and tells me they dont do temp fixes anymore and that i must pay +-R1700 for a reinstallation, I say no as its not of my doing that the line is broken, they then refer me to Mweb again, I call and they also come back saying I need to pay. However when one signs up, you get a "Free Installation" however they just do temp fixes and when it fails they want to charge you. I want my money back! This is really shocking service and im still sitting without fiber 3 months later. Really disappointing from both MWEB and VUMATEL.