Bad Service from Mweb and Telkom

I logged a complaint regarding my internet line that is not operating from 24 August to date. The vault was on Telkom as you reported the problem with them. Telkom came to my office and checked the line and find that the fibre optic people damaged the cable cutting my ADSL service off. They promised it would be fixed on Friday the 25 August. I am running a business as a tax consultant, and most of my work is on the internet with efiling. Currently, I am paying mweb and Telkom for no service and have to pay for data from Vodacom to run my business. Your help and response to this matter will be appreciated. Progress report, please. It is now more than a week, and I am paying for a service I am not receiving. I posted this complaint on facebook, so I hope MWEB will show they can expedite this matter. Telkom can Switch my line is that so difficult. Will you pay the Vodacom data and reduce my account on your side for no service? I wanted this matter clarified today. I have huge files to upload and download for SARS, and the data is going to cost a fortune. Will you carry the cost? PLEASE REFER THE MATTER TO A SENIOR SUPERVISOR