Bad service from Mweb and Evotel.

Evotel installed fibre at my place on 2021-03-03.After 21 days of installation, my router showed the red light on LOS indicator. And since then, I lost internet connection. I give it a chance, and thought that the internet providers will come up with the solution. I started calling Mweb from the past four days. And when I call Mweb, I was told that they will escalate the problem to Evotel. They gave me the reference number. The following day, I made a follow-up with Evotel. And then, I was given a new reference number by Evotel, and they promised to send the technicians to my house. Till today, I'm still waiting for a technician to come and fix the problem. I've been without internet for the eight days. But, the debit order went through today. I wonder what service I am paying for. And between the two companies, they have a tendency of hiding with one another. Mweb refers you to Evotel. And Evotel refers you to Mweb. I'm really, tired of both their services. Their service is so pathetic. I have already spend a lot of airtime and my time trying to get them out to fix the problem. And now, I just want them to come and take away their fibre and leave me to get another company to serve me. These are the reference numbers: MWB***2 and 13587.