BAD SERVICE FROM MWEB

I am furious with Mweb. I have been with them for many years. I totally forgot to pay my R79. I received an WhatssApp message on Friday saying the following: Your service(s) have been disconnected due to non-payment. Get reconnected within 30 minutes, simply make payment via https:www.mweb.co.za/user-login or the Mweb app. You can log in with the username and password that you registered when you ordered your service, and simply follow the instructions. If you have already paid after your service was suspended, please ignore this message. That was 12:39. I immediately paid R160 for the next month as well and send the proof of payment at 12:44 to the same WhatssApp number. On Monday I resend the payment again to the same number at 8:29. I received a message stating the following: We've moved! This WhatssApp number is no longer monitored. To connect with us, please use Chat in the Mweb App for the best experience. I got nowhere with that because it required an OTP which I don't receive on my phone. I cannot send an email because my service is suspended. I phoned *** ; ***, *** and spoke once to a consultant after I held the line for a very long time. He said my account is suspended and said he will put me through to the billing department, but the call was dropped. I have tried so many times to get through to a real person without any success. I have sent my proof of payment via email to *** ; ***. I have sent several emails to *** as well as *** and received the following reply "Dear Sir/Madam,

Thank you for your email.

This is an automated reply. Your query reference number is MWB***8

We will respond to your request within 24-48 business hours. For quick and efficient tracking of your query, please include your reference number in all subsequent communication with us.

Kind regards, MWEB Customer Support " Each time it is a new reference number. I AM BEYOND ANNOYED WITH MWEB