1 reviews | Active since Apr 2026
BAD SERVICE FROM MWEB
We are a customer of MWEB and we have had to phone the MWEB Contact Number *** various times this year. (2026) If we choose the Support Option (Number 2) we hold up to 2-hours. We subsequently figured out that is you Choose Option 1 - Sales the phone gets answered within 2-minutes. go figure! Over and above non-existent support service we unfortunately were the victim of *****ulent activity whereby Police & Bank investigations (still underway) pointing to the point of origin being MWEB. This is barring the numerous issues pertaining to email delivery, duplicated emails, delays - so-called server migration? which completely stopped any emails from coming through to our INBOX for 5-days. - WE ARE A BUSINESS - WE CANNOT WORK LIKE THIS. We are so frustrated, fed-up and disillusioned by MWEB.
We understand your frustration and concern regarding the ongoing service difficulties you’ve experienced, especially as a business that relies on stable communication channels. The long wait times, email disruptions, and the seriousness of suspected ********** activity would understandably be very concerning and disruptive to your operations.
In situations involving suspected ***** or security concerns, we recommend contacting our Abuse & Security Team directly at ***, as they are best equipped to investigate and assist with matters of this nature.
Regarding the email service issues you mentioned (delivery delays, duplicated emails, and the 5-day interruption), we would appreciate it if you could provide a bit more detail so this can be properly reviewed and investigated by the relevant technical team.
Kind regards,
Mweb Team
We understand your frustration and concern regarding the ongoing service difficulties you’ve experienced, especially as a business that relies on stable communication channels. The long wait times, email disruptions, and the seriousness of suspected ********** activity would understandably be very concerning and disruptive to your operations.
In situations involving suspected ***** or security concerns, we recommend contacting our Abuse & Security Team directly at ***, as they are best equipped to investigate and assist with matters of this nature.
Regarding the email service issues you mentioned (delivery delays, duplicated emails, and the 5-day interruption), we would appreciate it if you could provide a bit more detail so this can be properly reviewed and investigated by the relevant technical team.
Kind regards,
Mweb Team