Bad service from Mweb

On friday morning when I woke up, my internet was not working I called in my service provider which is Mweb to try and resolve the issue and nothing was resolved after a lengthy process of troubleshooting the issue, Saturday the whole day called again and still nothing got resolved. I decided to give them a chance until monday but still internet is not working. At this time I'm very frustrated because I have to work and I cant. Everything in the house operates on internet. Monday I called again and conference called between metrofiber and mweb. Metrofiber Reprovisioned my line and still nothing works. I called in today again and nothing has been resolved.

I tried to cancel and I'm being told of cancelation fees.

These are the reference numbers Mwb***6 Mwb ***1