Bad service from Mweb

I app**** for a fibre contract with Mweb on 13/05/2022 and was supposed to be activated on 01/07/2022. I cancelled the contract with the previous company on 13/05/2022 and the line was cancelled on 30/06/2022. It is now 07/07/2022 and I have still not been activated. I have been calling them every day and was told that the matter was escalated on numerous occasions but still no response from Mweb. Really disappointing service after hearing good things about them.