PV
Paul V
1 reviews | Active since Apr 2011
04 Apr 2018, 14:23
Bad service from MWEB.
I was contacted by MWEB to change from a LTE product in October 2017 which I did. The product worked perfectly with good internet connectivity for the first month. Then the connectivity became so bad that it's almost impossible to connect to the internet other than late at night. When contacting MWEB I'm now told that my area doesn't have coverage with RAIN. This has carried on for some months with little to no attempt from MWEB to rectify the situation.
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Mweb's replyOfficial
06 Apr 2018, 11:33Good day Paul
Thank you for taking the time to bring this matter to our attention.
As discussed with our client service representative, this query has been addressed and escalated.
They will remain in contact with you until it is resolved.
Should you have any further queries, please feel free to call our contact center.
Kind regards
MWEB Client Services
Best regards,
Mweb's reply06 Apr 2018, 11:33
Official
Good day Paul
Thank you for taking the time to bring this matter to our attention.
As discussed with our client service representative, this query has been addressed and escalated.
They will remain in contact with you until it is resolved.
Should you have any further queries, please feel free to call our contact center.
Kind regards
MWEB Client Services
Best regards,