BAD SERVICE FROM MWEB

In May I switched from a 1mbps ADSL line with Telkom to a 2mbps line with Mweb. After the switch was done my internet speeds DECREASED dramatically. <br> I called the help desk on 05/06/2015 and was told that the line switch had been done but that I was still on a 1mbps line! Due to the line being even slower that what I had with Telkom, I then agreed to upgraded to a 4mbps uncapped ADSL line. <br> Despite the download speed being 3 times faster than what I started out with and paying more for the 4mbps line, the speed continued to be incredibly slow. I ran several speed tests and not once did the speed go over 1mbps! I called the help desk several times and they ran tests on the Telkom line which showed that it was a 4mbps line, but when tests were run on the speeds I was getting they were still slow. The fault was sent to the technical specialist department for follow up and a fault was lodged with Telkom on 03/07/2015.<br> I sent follow up emails on 15/07/2015 as well as 28/07/2015. I am shocked by the lack of response from Mweb and am appalled by the bad service.