Bad service from mweb

Item: Mweb
Rating: 1
Author: Audrey G

We have a month to month wifi contract. Payment was made on 1 April 2024...till today no connection of the wifi or reimbur*****t of the funds. On the 16 April they promise all will be sorted out in 24 hrs but still nothing. Numerous phone calls resulting only in loosing money on air time because you hold on until the call is terminated from they side. Can someone advise me as to how I can get my money back?

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Audrey G's updateReviewer Update

23 Apr 2024, 09:37

Still up till now not able to speak to their client services,no reply to my emails. I try to call yesterday again and I held on again till my air time was finished.
Can someone please assist

Audrey G's update23 Apr 2024, 09:37

Reviewer Update

Still up till now not able to speak to their client services,no reply to my emails. I try to call yesterday again and I held on again till my air time was finished.
Can someone please assist