BAD SERVICE FROM EVOTEL AND MWEB

I am more than slightly fed up, with the bad quality of service we receive from Mweb and Evotel!!! It is just so unfortunate, that Rain does not have optic fibre routers yet!! They are really excellent with service.! For the past 3 years we were using Rain and never had any problems with internet and wifi!! Until we joined optic fibre🙉 The lady from mweb called me on 27th June, with an offer of R885 pm for a strong signal strength of constant 150 up and 150 down🙉 It is allways the same story… I said to her I am also recording this call, because they are allways full of promises until they have your bank account details!!! So I told her “ let us confirm everything again before I give my final answer to the offer. According to the lady, you guarantee me a constant 150 up and down flow from day one.. tes sir she rep****. Then she mentioned a R25 fir phones which does not even work🙈🙉 Then she told me that because our fibre is from evotel,,to install that from the one room to the lounge will be R295, and that their policy is as follows: Evotel is a service provider on their own, and that they will call me for a date and time to move fibre, and I must pay that within 3 working days. We then decided, let us go over to Optic fibre, due to Rain not working whenn towers are off. I called the lady back and confirmed, ok let us go ahead with the deal. Lo and behold, that same night the first R295 debit order goes off my account for Evotel!!!! I called her and said that is not what we agreed on, and on top of it she forgot to tell me there is a once off admin fee too. Thats when I said to my wife: see, once a company has your account nr, you are totally in the darj” So Tuesday the next week, Evotel installation team came(2 persons), to move the fibre from room to the lounge. After half an hour, they were done. The problem is I am blind, my wife is 80% blind, so we can only take their word that everything is fine. We struggled for hours to get it tuned in, so I called Senica I will get someone from DATV out to come and check it and help us. The Technician came, and he just laughed and said there is not any router🙈Yet the Evotel guys said: it is all working” haha, they did not even mentioned the router!!!!???? I paid R600 for nothing!! Then Sendica checked and said Oh my goodness we forgot to send the router!!!! So she send the router on 5th of July. Two days later Evitel was back to set up the router. Same problem again… no signal!! Again I had to pay R600 to the DSTV Technician to come and assist to get the router installed. He again laughed and said: it wont work because the one cable was plugged in wrong. He showed it to my wife that the routers cables were swopped/plugged in wrong! Yet, they take their money every month!! Now what does tell you from Evotel and Mweb????? Then our next night mare started, even still happening: THERE IS NOT ONE RUGBY IR SA SPORT GAME, RICUS FIGHT, then after a while it spinning. Movies also spinning… so you liose so much of the program or sport. So I will go to my bank today, to my bank to reject their payment for 2 mths. I refuse to pay until this is settled for once and for all. I have snapshots, to show how the signal go up and down all the time. It influence my computerwirk also!!! This is bad service, like most things in SA!!! Pierre du Toit *** Dob. 1967/02/07