Bad service for loyal customers.

I been struggling to get my adsl sorted. I changed location and my number has changed. I was issued a new line number by Telkom and there side has been completed 100%. I issued Mweb with all the details and the new line to be sorted with the line switch. It been 5 days now and , i called them for an update only to hear the same story i hear on a daily. The order must now be cancelled again and redone. Today i was told it will only be sorted in next week plus another i need to wait another 10/15 business days to get the new line order sorted. I then called Telkom and Openserve and i was advised that it will that that long if Mweb does it the long was but if they submit a New Line convert i will be up and running int he same week which Mweb will obviously refuse to do according to Openserve and Telkom. It is sad that normal the wait is with Telkom but this time there wait was reasonable but Mweb its been 5 days and another 10 to 15 from next week. Wow Mweb, i want a 20bm line and data from you guys R1000 package and you guys don't want to make an extra effort to get me up and running. I spoke to Sheyaam who will be following up till the order is done unlike the previous people i spoke to she is actually very up to speed and helpfull, i appreciate her effort but that does not help with the wait which is bad.1 month to get this sorted, wow Mweb.