Bad Service

Bad Sales & Support service - MWEB Sales called me to upgrade my ADSL line to LTE 2Nov. I cancelled my ADSL years ago and moved to LTE with MWEB being my SP! How is this possible that they don’t know I am a LTE user with them, don't they check their system. I asked for a senior to call me back on four occasion I the past 7 days, to date no CALL. I also complained about my LTE speed (had a Telkom and now MTN connection), even upgraded to MTN I am still only getting 0.98 – 1.48 Download speed 50% of the time. When logging calls you get advices by the Tech if you not happy go to a different SP. In short NO service, they just want more money with empty promises