Bad service

I am extremely frustrated with Mweb’s service and support. Today alone I have wasted another R100 in call costs trying to get assistance, only to be cut off repeatedly. I have also been waiting on live chat since 10:00, with no support agent attending to me. I pay a significant amount for this service, yet my current speeds are completely unacceptable — 7 Mbps download and 2 Mbps upload. This is nowhere near what I am paying for or what was promised. The lack of accessible support combined with these poor speeds is unacceptable. As a paying customer, I expect reliable connectivity and reachable customer service, neither of which I am receiving.