BAD SERVICE EXPERIENCE MWEB

MWEB migrated its email platform approximately a week ago. Since this change, my @iafrica.com email account has been completely unusable. I am unable to send or receive emails due to changed incoming and outgoing server settings.

Despite repeated attempts to resolve this:

I downloaded and used the MWEB app

I have spent 4–5 days engaging with their dedicated chat support

I followed all guidance provided, with no successful resolution

To date, my email service remains non-functional.

What is particularly concerning is that while the service has not been restored, MWEB continues to debit my bank account monthly without interruption. Billing appears unaffected, while the service paid for is not being delivered.

This issue has caused significant disruption to both business and personal communication and highlights a serious failure in service continuity and technical support.

I am requesting:

Immediate restoration of my email service, or clear written technical instructions to resolve it

Escalation to a competent technical team

Consideration of billing adjustment for the period the service has been unavailable

I expect MWEB to treat this matter with urgency and provide a proper resolution.