Bad service ever

On Friday 12th of July i have written a review regarding mweb that has been cutting our call we have been called back and asked for statements and we sent it via email to them and still we haven't been reconnected. But we have made payment we do not know what to do anymore. Because buying lots of airtime again just to be cut off is a waste for us. Could a manager or supervisor from mweb please make it their priority to help people accordingly because your agents seem like they do not know how to do their work. I have sent another email now for assistance.