MA
Mishkah A
1 reviews | Active since Sept 2026
03 Sept 2026, 09:59
Bad Service
Mweb, I have honestly reached the end of my patience.
I paid R570 on 28 July for my line to be upgraded from 20Mbps to 40Mbps. Instead of receiving the upgrade I paid for, the 20Mbps service I already had was simply activated, and I have been going back and forth trying to get this resolved.
Last month, I was even contacted by a manager. Unfortunately, instead of resolving the issue or explaining why the upgrade I paid for was not completed, I was simply asked to pay again.
Why should I make another payment when the original payment has still not been properly resolved?
I work from home and rely on a stable, adequate internet connection for my job. This has gone on for far too long, and I should not have to repeatedly chase Mweb for something I have already paid for.
I did not want to take this public, but after repeatedly trying to resolve this through the proper channels, I feel like I have no choice.
Mweb, please investigate the original payment, explain exactly what happened, and provide a proper resolution instead of asking me to pay again.
#Mweb #MwebSupport #CustomerService #Internet #WorkFromHome #ConsumerRights
Helpful (0)
Replies (15)0
Replies (15)
Mweb's replyOfficial
03 Sept 2026, 10:06Hello Mishkah We understand why you’ve reached the end of your patience, especially after paying for an upgrade and then finding that your service remained on the previous speed. Having to repeatedly follow up, particularly when you rely on your connection to work from home, makes this even more frustrating.We’ve reached out to the team who manage all Vuma Reach upgrades, and they are actively reviewing the upgrade request and the account details. They’ll advise on the next steps as soon as possible so that we can get clarity on what happened and how we can move this forward.We appreciate you raising this publicly after trying to resolve it through the usual support channels. We’ve made sure the matter is with the relevant team for review rather than asking you to start the process again.We’ll continue supporting the matter while the team completes their review.
Kind regards,
The Mweb Team
Kind regards,
The Mweb Team
Mweb's reply03 Sept 2026, 10:06
Official
Hello Mishkah We understand why you’ve reached the end of your patience, especially after paying for an upgrade and then finding that your service remained on the previous speed. Having to repeatedly follow up, particularly when you rely on your connection to work from home, makes this even more frustrating.We’ve reached out to the team who manage all Vuma Reach upgrades, and they are actively reviewing the upgrade request and the account details. They’ll advise on the next steps as soon as possible so that we can get clarity on what happened and how we can move this forward.We appreciate you raising this publicly after trying to resolve it through the usual support channels. We’ve made sure the matter is with the relevant team for review rather than asking you to start the process again.We’ll continue supporting the matter while the team completes their review.
Kind regards,
The Mweb Team
Kind regards,
The Mweb Team
MA
Mishkah A's updateReviewer Update
03 Sept 2026, 11:13Please do not lie. I've been told this for the past 2 months. Vuma has confirmed that you need to get it resolved. Please do not take me for a fool
MA
Mishkah A's update03 Sept 2026, 11:13
Reviewer Update
Please do not lie. I've been told this for the past 2 months. Vuma has confirmed that you need to get it resolved. Please do not take me for a fool
MA
Mishkah A's updateReviewer Update
03 Sept 2026, 11:13How can they be reviewing this for the past 2 months?
MA
Mishkah A's update03 Sept 2026, 11:13
Reviewer Update
How can they be reviewing this for the past 2 months?
Mweb's replyOfficial
03 Sept 2026, 12:08Hello Mishkah,
We understand how frustrating it must be to still be waiting for a resolution after such an extended period, especially when you have been seeking clarity on the upgrade for some time.Please be assured that we have reached out to the team responsible for managing all Vuma Reach upgrades and have highlighted your latest feedback. The team will advise on the next steps as soon as possible so that we can obtain clarity on what occurred and how best to move the matter forward.We remain committed to ensuring your upgrade query receives the necessary attention.
Kind regards,
Mweb Team
We understand how frustrating it must be to still be waiting for a resolution after such an extended period, especially when you have been seeking clarity on the upgrade for some time.Please be assured that we have reached out to the team responsible for managing all Vuma Reach upgrades and have highlighted your latest feedback. The team will advise on the next steps as soon as possible so that we can obtain clarity on what occurred and how best to move the matter forward.We remain committed to ensuring your upgrade query receives the necessary attention.
Kind regards,
Mweb Team
Mweb's reply03 Sept 2026, 12:08
Official
Hello Mishkah,
We understand how frustrating it must be to still be waiting for a resolution after such an extended period, especially when you have been seeking clarity on the upgrade for some time.Please be assured that we have reached out to the team responsible for managing all Vuma Reach upgrades and have highlighted your latest feedback. The team will advise on the next steps as soon as possible so that we can obtain clarity on what occurred and how best to move the matter forward.We remain committed to ensuring your upgrade query receives the necessary attention.
Kind regards,
Mweb Team
We understand how frustrating it must be to still be waiting for a resolution after such an extended period, especially when you have been seeking clarity on the upgrade for some time.Please be assured that we have reached out to the team responsible for managing all Vuma Reach upgrades and have highlighted your latest feedback. The team will advise on the next steps as soon as possible so that we can obtain clarity on what occurred and how best to move the matter forward.We remain committed to ensuring your upgrade query receives the necessary attention.
Kind regards,
Mweb Team
MA
Mishkah A's updateReviewer Update
03 Sept 2026, 12:58I need an answer today!!! Please get someone to contact me!!
MA
Mishkah A's update03 Sept 2026, 12:58
Reviewer Update
I need an answer today!!! Please get someone to contact me!!
Mweb's replyOfficial
03 Sept 2026, 13:43Hello Mishkah,
The team has been made aware of your most recent feedback and the urgency of the matter. The escalation remains active, and the team will continue pushing for clarity on the upgrade request and the appropriate way forward.
Kind regards,
Mweb Team
The team has been made aware of your most recent feedback and the urgency of the matter. The escalation remains active, and the team will continue pushing for clarity on the upgrade request and the appropriate way forward.
Kind regards,
Mweb Team
Mweb's reply03 Sept 2026, 13:43
Official
Hello Mishkah,
The team has been made aware of your most recent feedback and the urgency of the matter. The escalation remains active, and the team will continue pushing for clarity on the upgrade request and the appropriate way forward.
Kind regards,
Mweb Team
The team has been made aware of your most recent feedback and the urgency of the matter. The escalation remains active, and the team will continue pushing for clarity on the upgrade request and the appropriate way forward.
Kind regards,
Mweb Team
MA
Mishkah A's updateReviewer Update
03 Sept 2026, 13:49I need it today. Coz I've been told 72 hours. How can you take 72 hours whole month?
MA
Mishkah A's update03 Sept 2026, 13:49
Reviewer Update
I need it today. Coz I've been told 72 hours. How can you take 72 hours whole month?
MA
Mishkah A's updateReviewer Update
04 Sept 2026, 08:01My WiFi is now off can I get help please!! I took the day off I need it sorted today as I have to work tomorrow !!!
MA
Mishkah A's update04 Sept 2026, 08:01
Reviewer Update
My WiFi is now off can I get help please!! I took the day off I need it sorted today as I have to work tomorrow !!!
Mweb's replyOfficial
04 Sept 2026, 09:49Hi Mishkah,We understand how urgent this is, especially with your service now being offline and needing to work tomorrow.Your upgrade matter has already been escalated, and our teams are actively working on a resolution. They are reviewing the upgrade and connectivity issues to determine what needs to be done to get you back online.We appreciate the urgency of getting your service restored and your patience while our teams work on this.Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply04 Sept 2026, 09:49
Official
Hi Mishkah,We understand how urgent this is, especially with your service now being offline and needing to work tomorrow.Your upgrade matter has already been escalated, and our teams are actively working on a resolution. They are reviewing the upgrade and connectivity issues to determine what needs to be done to get you back online.We appreciate the urgency of getting your service restored and your patience while our teams work on this.Kind regards,
The Mweb Team
The Mweb Team
MA
Mishkah A's updateReviewer Update
04 Sept 2026, 11:19Please let me know asap!!!
MA
Mishkah A's update04 Sept 2026, 11:19
Reviewer Update
Please let me know asap!!!
Mweb's replyOfficial
04 Sept 2026, 11:36Hi Mishkah,We understand that you need an update as soon as possible, especially with your service currently offline and your work commitments tomorrow.The matter has already been escalated, and our teams are actively working on a resolution. We’ve highlighted the urgency of the situation and are awaiting further feedback from the team handling the upgrade and connectivity issue.Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply04 Sept 2026, 11:36
Official
Hi Mishkah,We understand that you need an update as soon as possible, especially with your service currently offline and your work commitments tomorrow.The matter has already been escalated, and our teams are actively working on a resolution. We’ve highlighted the urgency of the situation and are awaiting further feedback from the team handling the upgrade and connectivity issue.Kind regards,
The Mweb Team
The Mweb Team
MA
Mishkah A's updateReviewer Update
04 Sept 2026, 12:14Can I get a turn around time please
MA
Mishkah A's update04 Sept 2026, 12:14
Reviewer Update
Can I get a turn around time please
Mweb's replyOfficial
04 Sept 2026, 12:26Hi Mishkah,We understand that you need clarity on when you can expect your service to be restored, especially with your work commitments tomorrow.At this stage, we’re unable to provide a specific turnaround time, as the matter is still being investigated by the team handling the upgrade and connectivity issue. However, we’ve flagged the matter as urgent and requested priority attention due to your service currently being offline.We’ll provide an update as soon as further feedback is available.Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply04 Sept 2026, 12:26
Official
Hi Mishkah,We understand that you need clarity on when you can expect your service to be restored, especially with your work commitments tomorrow.At this stage, we’re unable to provide a specific turnaround time, as the matter is still being investigated by the team handling the upgrade and connectivity issue. However, we’ve flagged the matter as urgent and requested priority attention due to your service currently being offline.We’ll provide an update as soon as further feedback is available.Kind regards,
The Mweb Team
The Mweb Team
MA
Mishkah A's updateReviewer Update
04 Sept 2026, 12:53How am I supposed to work tomorrow?
MA
Mishkah A's update04 Sept 2026, 12:53
Reviewer Update
How am I supposed to work tomorrow?
Mweb's replyOfficial
04 Sept 2026, 13:01Hi Mishkah,We understand your concern, especially with your service still being offline and your need to work tomorrow.We’ve logged a follow-up with the team handling the upgrade and connectivity issue, reiterating the urgency and requesting further attention to your matter. At this stage, we’re still unable to provide a confirmed turnaround time, but the team is aware of the impact the outage is having on you.Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply04 Sept 2026, 13:01
Official
Hi Mishkah,We understand your concern, especially with your service still being offline and your need to work tomorrow.We’ve logged a follow-up with the team handling the upgrade and connectivity issue, reiterating the urgency and requesting further attention to your matter. At this stage, we’re still unable to provide a confirmed turnaround time, but the team is aware of the impact the outage is having on you.Kind regards,
The Mweb Team
The Mweb Team