L
Lauren
1 reviews | Active since Apr 2024
01 Apr 2026, 16:52
BAD SERVICE
Mweb Retention Department not answering calls Been trying since 8h30 this morning to call Mweb retention department, but to no avail. Been calling non-stop and when transfered to Rententions the calls are cut and Mweb Sales not willing to assist with the Retention request.
Helpful (0)
Replies (14)0
Replies (14)
Mweb's replyOfficial
01 Apr 2026, 17:08 Hello Lauren , We completely understand how frustrating it must be to spend so much time trying to reach the Retention Department without success. Your experience with repeated call drops and delays is sincerely acknowledged, and we appreciate your patience while trying to get the assistance you need. We’ve escalated your request to the Retention Team, and they have been asked to contact you directly as soon as possible to assist with your matter. If you require any further support in the meantime, please feel free to send us a direct message on Hello Peter so we can ensure your concerns are addressed promptly. Thank you again for your patience while the team works to resolve this.
Kind regards,
The Mweb Team
Kind regards,
The Mweb Team
Mweb's reply01 Apr 2026, 17:08
Official
Hello Lauren , We completely understand how frustrating it must be to spend so much time trying to reach the Retention Department without success. Your experience with repeated call drops and delays is sincerely acknowledged, and we appreciate your patience while trying to get the assistance you need. We’ve escalated your request to the Retention Team, and they have been asked to contact you directly as soon as possible to assist with your matter. If you require any further support in the meantime, please feel free to send us a direct message on Hello Peter so we can ensure your concerns are addressed promptly. Thank you again for your patience while the team works to resolve this.
Kind regards,
The Mweb Team
Kind regards,
The Mweb Team
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Lauren's updateReviewer Update
01 Apr 2026, 17:25You are quick to reply on hello peter but can't help you're customers. I called the whole damn day. People pick up and constantly drop the call.
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Lauren's update01 Apr 2026, 17:25
Reviewer Update
You are quick to reply on hello peter but can't help you're customers. I called the whole damn day. People pick up and constantly drop the call.
Mweb's replyOfficial
02 Apr 2026, 09:32Hi Lauren, we completely understand how frustrating it is to spend the entire day trying to get through, only to have calls dropped repeatedly. We recognise how disruptive this has been and sincerely appreciate your patience throughout this experience. Please be assured that your case has been escalated to the Retention Team, and they have been instructed to contact you directly as soon as possible to provide the support you need. The team is actively monitoring your case to ensure it is resolved promptly. Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply02 Apr 2026, 09:32
Official
Hi Lauren, we completely understand how frustrating it is to spend the entire day trying to get through, only to have calls dropped repeatedly. We recognise how disruptive this has been and sincerely appreciate your patience throughout this experience. Please be assured that your case has been escalated to the Retention Team, and they have been instructed to contact you directly as soon as possible to provide the support you need. The team is actively monitoring your case to ensure it is resolved promptly. Kind regards,
The Mweb Team
The Mweb Team
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Lauren's updateReviewer Update
02 Apr 2026, 09:52Hi Mweb
I did receive a quick response email this morning. When can I see the price difference on my account on the app. Because it was suppose to be change by the 24 th of march. Kind regards. Looking forward to your response
I did receive a quick response email this morning. When can I see the price difference on my account on the app. Because it was suppose to be change by the 24 th of march. Kind regards. Looking forward to your response
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Lauren's update02 Apr 2026, 09:52
Reviewer Update
Hi Mweb
I did receive a quick response email this morning. When can I see the price difference on my account on the app. Because it was suppose to be change by the 24 th of march. Kind regards. Looking forward to your response
I did receive a quick response email this morning. When can I see the price difference on my account on the app. Because it was suppose to be change by the 24 th of march. Kind regards. Looking forward to your response
Mweb's replyOfficial
02 Apr 2026, 09:58Hi Lauren, we completely understand your concern regarding the price adjustment and the delay in seeing it reflected in your account. Please be assured that our Retentions Team is reviewing your request and will provide confirmation once the adjustment has been app****. Once processed, the updated pricing should be visible on the app shortly thereafter. We appreciate your patience while the team ensures everything is updated correctly. Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply02 Apr 2026, 09:58
Official
Hi Lauren, we completely understand your concern regarding the price adjustment and the delay in seeing it reflected in your account. Please be assured that our Retentions Team is reviewing your request and will provide confirmation once the adjustment has been app****. Once processed, the updated pricing should be visible on the app shortly thereafter. We appreciate your patience while the team ensures everything is updated correctly. Kind regards,
The Mweb Team
The Mweb Team
Mweb's replyOfficial
02 Apr 2026, 10:01Hello Lauren.
We have reached out directly to the Retentions team to review the account and email you to confirm the billing going forward ASAP.
Kind regards,
The Mweb Team
We have reached out directly to the Retentions team to review the account and email you to confirm the billing going forward ASAP.
Kind regards,
The Mweb Team
Mweb's reply02 Apr 2026, 10:01
Official
Hello Lauren.
We have reached out directly to the Retentions team to review the account and email you to confirm the billing going forward ASAP.
Kind regards,
The Mweb Team
We have reached out directly to the Retentions team to review the account and email you to confirm the billing going forward ASAP.
Kind regards,
The Mweb Team
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Lauren's updateReviewer Update
02 Apr 2026, 10:04I will be waiting....and will update on hello peter as soon as I am satisfied
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Lauren's update02 Apr 2026, 10:04
Reviewer Update
I will be waiting....and will update on hello peter as soon as I am satisfied
Mweb's replyOfficial
02 Apr 2026, 10:06Hi Lauren, we completely understand, and we appreciate your patience. Please rest assured that our team is committed to resolving your issue, and we will work to ensure you receive the support you need. We look forward to your update on Hello Peter once you are satisfied with the resolution. Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply02 Apr 2026, 10:06
Official
Hi Lauren, we completely understand, and we appreciate your patience. Please rest assured that our team is committed to resolving your issue, and we will work to ensure you receive the support you need. We look forward to your update on Hello Peter once you are satisfied with the resolution. Kind regards,
The Mweb Team
The Mweb Team
Mweb's replyOfficial
02 Apr 2026, 10:22Hi Lauren, we completely understand your concern and the urgency around the price adjustment, especially as you’ve already paid part of the amount. Please be assured that our Retentions Team is actively working on this and will provide an update once the adjustment has been app****. Your service will remain active while the team finalises the change, so there’s no need to worry about disconnection at this stage. Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply02 Apr 2026, 10:22
Official
Hi Lauren, we completely understand your concern and the urgency around the price adjustment, especially as you’ve already paid part of the amount. Please be assured that our Retentions Team is actively working on this and will provide an update once the adjustment has been app****. Your service will remain active while the team finalises the change, so there’s no need to worry about disconnection at this stage. Kind regards,
The Mweb Team
The Mweb Team
Mweb's replyOfficial
07 Apr 2026, 14:41 Hello there. Some messages over the Easter weekend may not have been responded to immediately. We want to reassure you that Mweb is fully committed to providing support and will address every query without delay.This is an automated follow-up to make sure you are fully supported. Please send a private message for any assistance—we’ll reply as quickly as possible.Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply07 Apr 2026, 14:41
Official
Hello there. Some messages over the Easter weekend may not have been responded to immediately. We want to reassure you that Mweb is fully committed to providing support and will address every query without delay.This is an automated follow-up to make sure you are fully supported. Please send a private message for any assistance—we’ll reply as quickly as possible.Kind regards,
The Mweb Team
The Mweb Team
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Lauren's updateReviewer Update
10 Apr 2026, 23:25Hi
There has been no adjustment made on my account????? You promised !!!!!!! When will this adjustment happen and show on my app
There has been no adjustment made on my account????? You promised !!!!!!! When will this adjustment happen and show on my app
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Lauren's update10 Apr 2026, 23:25
Reviewer Update
Hi
There has been no adjustment made on my account????? You promised !!!!!!! When will this adjustment happen and show on my app
There has been no adjustment made on my account????? You promised !!!!!!! When will this adjustment happen and show on my app
Mweb's replyOfficial
13 Apr 2026, 15:51Good afternoon, Lauren,
We understand your concern, especially as you were expecting to see the adjustment reflected on your account by now.
We can confirm that the adjustments have been processed, and a copy of the updated invoice has been sent to your email for your reference.
If you have any further queries or are unable to locate the email, please send us a direct message and we’ll gladly assist.
Kind regards,
The Mweb Team
We understand your concern, especially as you were expecting to see the adjustment reflected on your account by now.
We can confirm that the adjustments have been processed, and a copy of the updated invoice has been sent to your email for your reference.
If you have any further queries or are unable to locate the email, please send us a direct message and we’ll gladly assist.
Kind regards,
The Mweb Team
Mweb's reply13 Apr 2026, 15:51
Official
Good afternoon, Lauren,
We understand your concern, especially as you were expecting to see the adjustment reflected on your account by now.
We can confirm that the adjustments have been processed, and a copy of the updated invoice has been sent to your email for your reference.
If you have any further queries or are unable to locate the email, please send us a direct message and we’ll gladly assist.
Kind regards,
The Mweb Team
We understand your concern, especially as you were expecting to see the adjustment reflected on your account by now.
We can confirm that the adjustments have been processed, and a copy of the updated invoice has been sent to your email for your reference.
If you have any further queries or are unable to locate the email, please send us a direct message and we’ll gladly assist.
Kind regards,
The Mweb Team
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Lauren's updateReviewer Update
13 Apr 2026, 16:07Thank you! Even though it took me working through hello peter to get your assisstance
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Lauren's update13 Apr 2026, 16:07
Reviewer Update
Thank you! Even though it took me working through hello peter to get your assisstance
Mweb's replyOfficial
13 Apr 2026, 16:38Good afternoon, Lauren,
You`re welcome.
If you have any further queries, please send us a direct message and we’ll gladly assist.
Kind regards,
The Mweb Team
You`re welcome.
If you have any further queries, please send us a direct message and we’ll gladly assist.
Kind regards,
The Mweb Team
Mweb's reply13 Apr 2026, 16:38
Official
Good afternoon, Lauren,
You`re welcome.
If you have any further queries, please send us a direct message and we’ll gladly assist.
Kind regards,
The Mweb Team
You`re welcome.
If you have any further queries, please send us a direct message and we’ll gladly assist.
Kind regards,
The Mweb Team