Bad Service

I have migrate to MWEB from my previous ISP in the 30 June, my previous ISP disconnected my line because I cancelled it to join MWeb but MWeb has connected my line yet I'm now four days without internet. I have called them they blame Vumatel, I call Vumatel they say its MWeb's fault I'm just going from pillar to post and nothing is getting sorted. Information Received, assigned reference number: call number MWB***2. Mind my order was placed on the 20 May 2024 I am yet to receive my Mweb router.