1 reviews | Active since Oct 2026
Bad service delivery, bad communication
New rooter dsnt connect, did all the troubleshoot I was advised to do, I placed a cancellation of service and requested for the rooter to be collected, more than 2 weeks later rooter still not collected, I follow up and I'm told that cancellation does not appear on their system by on my *** and profile it shows that I placed a cancellation and I'm told I have to put in a one month notice meaning I have to pay again for a service I hvnt been using which I paid initially. I feel I've been ****med
Hello Tebogo,
We can understand your concerns regarding both the cancellation request and the difficulties you've experienced getting the service up and running. As a new client, you would expect the connection process to be straightforward, and it's disappointing to see that your sign-up journey has not progressed as smoothly as expected. This is not the experience we want our clients to have.
To help move the matter forward, we've requested that our Cancellations Team follow up on the account and provide you with direct feedback regarding the cancellation request, the router collection, and the concerns you've raised around the notice period and billing.
The team has been asked to review the matter and engage with you directly on the way forward.
Should you require any additional assistance, please feel free to send us a direct message and we`ll gladly assist.
Kind regards,
The Mweb Team
Hello Tebogo,
We can understand your concerns regarding both the cancellation request and the difficulties you've experienced getting the service up and running. As a new client, you would expect the connection process to be straightforward, and it's disappointing to see that your sign-up journey has not progressed as smoothly as expected. This is not the experience we want our clients to have.
To help move the matter forward, we've requested that our Cancellations Team follow up on the account and provide you with direct feedback regarding the cancellation request, the router collection, and the concerns you've raised around the notice period and billing.
The team has been asked to review the matter and engage with you directly on the way forward.
Should you require any additional assistance, please feel free to send us a direct message and we`ll gladly assist.
Kind regards,
The Mweb Team